Client Services Representative Job at Suveto Operations TX II LLC
From wellness to urgent care, VO Vets in Fort Worth TX is changing what it means to provide quality care and convenient availability at a veterinary hospitals. Our mission, day in and day out, will be to provide the friendliest and highest quality pet care available in veterinary medicine today.
We are looking for Client Services Representatives, either Full-time or Part-Time, to join our team.
You will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
ESSENTIAL JOB FUNCTIONS:
- Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
- Oversee the clinic flow.
- Manage and assist client in the euthanasia paperwork process.
- Discuss payment choices with clients.
- Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
- Maintain knowledge of extension numbers to reach employees throughout the network.
- Assist in emergency situations by expediting calls to triage staff members.
- May require mentoring or overseeing students from various educational programs.
- Perform other job duties as assigned.
- High School Diploma or equivalent required.
- At least 1 year working within a customer service environment recommended.
- Must be computer literate; basic computer skills with ability to navigate new software.
- Excellent communication skills.
- Ability to multi-task.
- Ability to work well within a team environment.
We offer a generous benefits package including top hourly pay in our region and strive to maintain work-life harmony, medical dental, vision insurance, paid time off, 401k plan with an employer match, discounted veterinary services, and being a part of one of the most respected clinics in our area.
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