Do you enjoy working with a wide variety of people and supporting local communities? As our Client Services Specialist, you'll be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality in human services. You'll provide dignity and transportation to the residents of the YWCA’s Passage Point Homes to transit connections for personal appointments, shopping trips, and recreational outings.

The YWCA Passage Point is a supportive housing site with services designed to assist residents who are transitioning from incarceration to the Renton/Issaquah/Maple Valley community. All residents are committed to working toward housing stability and reunification with their children.

This position has a social justice component that will allow for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. Valuing diversity and championing anti-racism policy are core values. As an equal opportunity employer, we highly encourage people of color to apply. We can't wait to meet you!

• Provide safe, timely, and courteous transportation for residents
  
• Assist residents with any special needs during transportation, such as carrying packages, opening doors, assisting residents onto and out of the vehicle and to the point of destination
  
• Track and coordinate approved transportation destinations
• Work with case managers or any YWCA program staff that support Passage Point residents
• Assist YWCA staff with deliveries, donations, and volunteer projects
  
• Engage in agency-wide Race and Social Justice Initiative (RSJI), and strive for racially equitable outcomes; take responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions
  
• Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
• Other duties as assigned including front desk coverage and answering phones

• Valid Washington State Driver License, insurance and an acceptable driving record
  
• Ability to react calmly in emergency situations and be considerate
• Ability to work semi-independently without direct supervision
• Ability to respectfully work with ethnically and economically diverse adult and child populations
  
• Experience working with communities of color and people from different cultures than your own
• Demonstrated commitment to anti-racist principles
• Familiarity with Microsoft Office products
  
• Basic computer skills, such as emailing, calendaring, and simple data-entry
  

• An acceptable driver's record is defined as less than two citations for moving violations or accidents within the past three years
• Must pass YWCA driving test
• Must pass criminal background check: We take a holistic approach to assessing applications, including those with criminal histories. A criminal history does not necessarily bar applicants from employment, as the nature of the crime, time passed since the conviction, and the type of work applied for will inform employment decisions.
• Ability to work flexible shifts including, including evenings and weekends

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. In performing this position, the employee:

• All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
• Continuously local travel to multiple locations for off-site meetings and transport of residents to meeting, appointments and transit sites.
• Frequently uses speech, hearing, and sight abilities in exchanging information with residents, agency staff, employers, representatives of community organizations and other individuals in the community
• Frequently uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies
• Occasionally lifts/carries up to 20 pounds in performing duties in the office and in traveling to off-site meetings
• Occasionally reaches outward, stands, squats, kneels, bends, walks and reaches above shoulders in performing duties in the office and in traveling to off-site meetings

• Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time