Alpine Intel is the leading provider of objective damage assesments that works as a 3rd party on behalf of insurance companies. Underneath Alpine Intel as the parent company, we have three speciality claims verticals that provide damage assessments to different types of property damage.

As a Claims Processor, you will work closely with our field technicians to review and analyze all of the information provided from the damage assessment, conduct additional research, and write comprehensive reports for the insurance carriers. Day to day, the processors take factual information and organize it into intelligible, logical, and formatted reports to send to our clients. The insurance carriers rely on the accuracy of our final reports to come to settlement for their specialty and complex claims quickly and fairly.

Responsibilities

• Interface with field technicians to review and interpret assessment findings.
• Utilize automated estimating systems to prepare “repair vs replacement” appraisals for property damage.
• Compose final reports based on the assessments and industry best practices.
• Answer clients’ questions in detail regarding the reports.
• Be detailed in all notations to properly communicate to the team.
• Build and maintain relationships with the assessing technicians.
• Produce a three-day turn-around-time per claim to ensure absolute customer satisfaction.
• Answer inbound calls and be attentive in addressing each individual claim.
• Handle or field end-user customer service escalations, as required.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree is preferred in English, Communications, or a related field.
• Distinguished written communication and grammar skills.
• Detail oriented, organized, and self motivated.
• Ability to adapt quickly and smoothly to process changes and platform updates.
• Reliability, follow through, and teamwork.
• Experience with Microsoft Word and Excel.
• Pass a federal and criminal background check.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Charlotte, NC 28280: Reliably commute or planning to relocate before starting work (Required)

Experience:

• claims processing: 1 year (Preferred)
• technical writing: 1 year (Preferred)

Work Location: One location

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