Position Title: Chief Clinical Officer
Program/Dept: Agency Administration
Reports to: Chief Executive Officer
Classification: Regular, Full Time, Exempt
Compensation: $216,000.00/DOE + Full Benefits Package

Agency Description: Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence.

Position Description: The Chief Clinical Officer (CCO) is an executive position and part of the Senior Executive Leadership Team. The CCO leads with a vision of clinical practice rooted in science and equity and provides oversight and management of the agency’s existing programs and services directly or through an Executive Director to improve the health of communities we operate in.

The CCO is the architect of how services are designed, delivered, measured, and billed for. The CCO must be able to adapt to a continually evolving environment and thrive in an autonomous and deadline-oriented workplace while managing a staff of five direct reports. The CCO will oversee all service lines across the agency. Caminar provides psychiatry, medication management, psychotherapy, co-occurring treatment, outpatient substance use treatment, case management, supportive housing, educational support, supportive job training and employment, school-based care, behavioral health programs targeted to deaf and hard of hearing, LGBTQ youth, youth driven community care, and in-patient treatment/facility for axis II clients. Our services cross age ranges from children to older adults.

The ideal candidate is an individual with proven leadership, vision, and management experience who can successfully lead, build, and support the capabilities of a talented, diverse, and committed team.

Essential Duties & Responsibilities:

• This role has the primary duty to analyze, manage and continuously improve our portfolio of integrated, evidence-based care that takes social determinants of health into consideration and addresses the legacy of inequities in race, sexual orientation and culture in program design, clinical practice, organizational culture, service delivery and community collaborations to create enduring improvements in the health of our communities.
• Directs all services across Caminar’s continuum of care; ensures compliance with all Caminar’s Policies & Procedures and those of other relevant regulatory bodies. Ensures integration of services and standards of care across the service continuum.
• In conjunction with the Director of Quality Improvement, reviews clinical and utilization data to design/redesign clinical systems and processes; implements and evaluates new service delivery/practice models; improves the delivery of client care, efficiency, and effectiveness.
• Oversees the development of program and clinical outcomes measures. In conjunction with the Executive Directors, manages a range of outcome measurement activities and reporting for internal management, Board and funders. This role will be a driver in expanding the use of empirical methods including measurement-based care to assess clinical effectiveness for improved outcomes and care delivery.
• Continually communicates with community partners and clients to support collaborations and cross-organizational efforts that the clinical and service teams are participating in.
• Standardize protocols for skill building and clinical groups, which includes curriculum development, trainings for facilitators, including evidenced-based practices and group process & facilitation, supervision and oversight of facilitators, program evaluation for data collection and identifying best practices related to social skills groups.
• In conjunction with Executive Directors and the Chief Financial Officer, develop and monitor financial measurement of programs to meet budget targets. Co-ordinates the measurement of other internal tools such as productivity, cost-effectiveness, and other critical dimensions of financial performance.
• Monitor, analyze and evaluate existing mental health/behavioral health prevention, intervention, and treatment services throughout Caminar.
• Remain current on new developments in treatment and changes in the client population; modifies program accordingly.
• Collaborate with the leadership team to implement models in accordance with fidelity measures and strategic development plans.
• Contribute to all assigned committees and meetings (leadership meetings, sub-committees, operations meetings, etc.) and represent Caminar in stakeholder, County, and other assigned meetings.
• Understand organizational policies and procedures necessary to ensure appropriate decision-making protocols are followed.
• Handle confidential information in a professional and discreet manner.
• Work independently and within a team on special and nonrecurring and ongoing projects. Act as a project manager for special projects, which may include; planning and coordinating multiple presentations, disseminating information, and organizing events.
• Drive own or agency vehicle to meetings and other venues, as required; documenting and reporting mileage according to agency procedures; comply with agency vehicle policy at all times.
• Complete and submit accurate timesheets and absence reports to management in a timely manner.
• Actively nurture and advance the cooperative, harmonious and teamwork-oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
• Utilize change management and project management tools in care improvement strategies.
• Perform other related duties, responsibilities and special projects as assigned.

Qualifications, Skills & Abilities:

• Master’s Degree required, Ph.D preferred with clinical license in a mental health-related field required (active California licensure from the Board of Behavioral Science as a D, LMFT, LCSW, or LPCC ).
• Minimum five years demonstrated experience providing program design, management, staff supervision, and leading multidisciplinary teams in a mental health related field required.
• Understanding and experience of research and methods
• Extensive experience with electronic health record and relational data bases to support measurement-based care.
• Extensive knowledge of social rehabilitation models, person-centered treatment, evidence-based practices, and sensitivity to the needs and circumstances of marginalized groups with complex clinical and social needs.
• Demonstrated knowledge of CARF standards and accreditation process.
• Demonstrated knowledge of CCL and other state/county regulations for residential care facilities strongly preferred.
• Experience with and knowledge of Medi-Cal/Drug Med-iCal documentation and billing requirements. Understanding of CPT codes used in mental health and psychiatry is preferred.
• Prior experience developing and managing operating budgets for multiple programs required.
• Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with electronic health records.
• Experience and facility with integrating principles and practices of diversity, equity and inclusion strategies in program design, management and clinical culture/practice.
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
• Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
• Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
• Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes formal written communications skillfully and professionally.
• Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Physical, Environmental and Mental Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine

Special Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
• This position will require frequent driving so maintaining a valid CA driver license, reliable personal automobile, a clean driving record, and current insurance as required by law are essential job requirements.
• A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
• TB clearance and physical exam post-offer, pre-employment.
• May be required to obtain and maintain CPR/First Aid certification.

We've Got You Covered

Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org