Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential. Job Summary: The Respite Case Manager provides direct services to adult Department of Mental Health clients who are enrolled in short-term transitional clinical and rehabilitative services, both in a residential setting and in the community. The Case Manager assists persons served in setting individual goals for their time enrolled in the respite program and takes all steps that may be needed to help the person achieve their goals. Respite services are strengths-based and person-centered, and are intended to support persons served to maintain, enter or return to a stable living environment.

The Case Manager is able to motivate and empower a population with severe mental health disabilities, while also maintaining the daily operations of a 6-bed residential setting, all while demonstrating a high level of administrative and organizational efficiency. The Respite Case Manager is also the principal staff involved in medication administration and documentation. This is a non-exempt position. Supervisory Responsibilities: • None Essential Functions of Position: • Engages in relationship building with Persons Served to manage symptoms and/or stressors and to increase his/her ability to remain in a current living environment or transition to another community living situation.

• Provide direct support and short-term case management for assigned Persons Served, both in a residential shelter setting as well as in the community. • Assist Person Served in writing and achieving individual treatment goals, including assistance with housing, rehabilitative goals, appointments, and other community living supports. • Organize activities and group outings for persons served relevant to their treatment goals. • Ensure the cleanliness and upkeep of the program, assist in daily meal service and cleanup, make beds, provide fresh linens, and clean any spills or body fluid cleanup situations in accordance with OSHA guidelines.
• Ensure that safety protocols are followed consistently using a non-judgmental, harm reduction approach, including emergency systems in place, hourly safety checks, room searches as needed, and individual safety plans. • Complete documentation pertaining to the client record including IAP’s, service notes, outcome measures, incident reports, and any other documentation assigned. • Assist in functional, clinical, and crisis assessment. • Administers medications in accordance with MAP standards and trains Persons Served in medication self-administration procedures, maintains organization and record-keeping around pharmacy deliveries, and ensures up-to-date doctor’s orders are received from providers on a regular basis.
• Maintains effective working relationships with State Facility Campus Police, DMH, other mental health providers, and local community resources throughout the Metro Boston community • Complete other duties and projects as assigned by supervisor. Qualifications: • Minimally 2 years’ experience working in a mental health setting. BA/BS preferred. • Valid driver's license.

Must be able to travel throughout Metro Boston either with personal vehicle or public transportation to provide mobile respite services. • Department of Public Health certification in medication administration (MAP) is required within 60 days of hire. • Excellent writing and oral communication skills. • Proficiency in word processing and other computer functions.

• Internet proficient, able to perform and assist clients with web searches for recovery resources and to access services and agencies that may be relevant to their individual goals. • Demonstrated professional communication and organizational skills. • A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

Personal Characteristics: • Works with integrity and respects the dignity and value of all individuals. • Respects diversity and promotes inclusion of all individuals. • Highly organized, great attention to detail, • Able to work flexibly with changing plans and behaviorally challenging individuals. • Ability to identify problems and initiate solutions to problems with minimal need for supervisory direction.

• Ability to work with people in crisis in a hopeful and compassionate manner and model this for others. • Works in a collaborative, flexible manner with stakeholder/partners and other respite staff.

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