Job Summary:

As an integral part of a multi-disciplinary team, the case manager works collaboratively with the treatment team and serves as a primary point of contact for the client and the client’s service providers. The case manager supports the identification of the immediate and ongoing barriers to ongoing access to mental health and substance use treatment. Conducts a functional assessment of both skills and resource related needs to identify targets requiring additional support to enhance treatment as well as reduce the need for the use of higher levels of care. Utilizes client’s identified strengths and knowledge base to develop or enhance ongoing stability of pinpointed areas of needs. Under clinical direction, the case manager addresses specific skill and resource deficits and build competencies including but not limited to: age appropriate life skills, conflict resolution skills, self-advocacy skills, housing, access to medical care, and job-seeking. The case manager participates in collaborative meetings with internal and external members of the client’s treatment team to ensure continuity in care and link clients with the resources/skills necessary to promote stability. Works in various settings, to include but not limited to: outpatient, home, or community-based environments.

Essential Functions:

• Completes functional needs assessment to assess both resource barriers as well as skill deficits impacting treatment stability and overall wellness. Contributes to the development of treatment plan based on assessments.
• Ability to enhance engagement throughout the client experience with the organization.
• Collaborates with clients, internal and external partners as well as families or other supports involved with clients for the purposes of coordinating care.
• Facilitates individual and/or group sessions as appropriate to enhance skills and resource access.
• Actively evaluates the client’s progress and provides feedback to the client and/or client’s family and treatment team.
• Population served will be dependent upon program assignment and could include offender-based populations, first episode psychosis, inpatient psychiatry, substance abuse clients.
• Maintains accurate, concise, and timely documentation of services provided.
• Operation of personal vehicle may be required to drive between offices or community sites depending on program assigned. Transport of clients may be required utilizing Diversus Health vehicles.

The Environment at Diversus Health is fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside of the specific work that is listed. This position may require you to work standard hours, as well as flexible hours before and after standard hours, and overtime in excess of 40 hours in a work week.

Knowledge/Skills/Abilities:

• Bachelor’s Degree in Psychology, Sociology, Social Work or related field required.
• One year of professional work experience or volunteer experience in the behavioral health field, preferred.
• Working knowledge of basic coping skills and community resources
• General understanding of behavioral health and/or substance use services.
• Ability to take initiative, organize work effectively and use critical thinking to independently problem solve.
• Excellent verbal and written communication skills. Possesses the ability to easily build rapport with clients and other team members.
• Proficient computer skills, to include Microsoft Suite, with the ability to type 25+ words per minute for the input and output of client information, using electronic health records.
• Embodies a commitment to:
  • Passion: a commitment to being present in the moment to create excitement and allow individuals to utilize their passion in daily functions. Help individuals connect their daily responsibilities with Diversus Health’s larger mission.
    • Humility: Level setting with all parties and advocates for all voices within Diversus Health.
    • Corporate Citizenship: continued commitment to behave ethically and contribute to economic development while improving the quality of life of our workforce and their families, as well as of the local community and society at large.
    • Value in diversity: ability to recognize the value in differing perspectives, culture, etc., and leveraging those diverse components to develop experiences aligned with our internal and external communities.
  • Innovation: thinking differently than the status quo to explore opportunities that provide a competitive advantage.
    • FUN: Contribute to, and be part of, an environment where individuals feel joy, comfort and connected to the organization’s larger initiatives, while simultaneously experiencing a sense of cultural acceptance and belonging.
    • Integration: cross functional implementation of theory, principles, and best practices from across the behavioral health industry in order to improve execution of strategies and deliver high quality experiences.
  • Excellence: unwavering commitment to work that reflects the standard our colleagues and persons expect and deserve.
    • Transparency: communication, steward of resources, and the mistakes one makes (Fail/Fail Fast/Fail Fast Forward), while giving credit where it is due.
    • Safety: speaks to interconnectedness of all facets (departments and personnel) of the organization.

Diversus Health does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.