Case Aide Job at Washington County (MN)
JOB
Washington County Community Services is seeking talented and motivated staff to join our Access Navigation Team who play a vital role in assisting with issues and making important connections to programs and services. Come join our innovative and progressive Department of Community Services in our mission to provide equitable access to services and support to ensure that individual and family needs are met. Our values of equity, respect, integrity, innovation and data-informed decisions drive us to design an integrated access model intended to simplify the process and expand the ways in which residents can interact with community services staff, including but not limited to walk-in visits, web interactions and phone calls.Washington County Community Services values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment and believe diversity benefits and enriches our programs, our staff, and communities we serve.Some of these positions available are full time special projects and are funded through 2024.Examples of duties1. Assist residents in the service center and libraries with navigating support within the county and community.2. Maintain knowledge of county services through trainings and meetings and staying up to date of program changes at the county, city and state level.4. Navigate issues that residents may be facing and connect them to solutions and/or staff that will allow them to get the supports and services that they need5. Assist residents in gathering needed documentation and assist with application completion.6. Maintain documentation requirements to include referrals and inquiries. Adhere to tracking complianceDESIRABLE EXPERIENCE: Experience interacting with and providing customer service to individuals from a variety of cultural and ethnic backgroundsPaid work experience or training in support or administration of public assistance programs such as emergency assistance.Paid work experience providing customer service in a high-volume setting.Paid work experience working with private and/or confidential client information.Experience in community based services (personal, work, or volunteer)Associates degree or higher in behavioral sciences, human services, accounting, math or business.SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.HOURS / DAYS: 40 hours/ between the hours of 8:00 a.m. - 4:30 p.m. Mon-Fri.Work hours may include occasional evening or weekend hours.Work schedules (hours and days) and location are subject to change based on department needs. This position is located at the Stillwater Government Center with telework opportunities. ANTICIPATED HIRING RATE: $21.67/hour
EXAMPLE OF DUTIES
The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.
MINIMUM QUALIFICATIONS
MINIMUM QUALIFICATIONS: This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE Core Competencies outline essential business and professional traits necessary to perform this job.• Promote a diverse, culturally competent, and respectful workplace;• Demonstrates knowledge of available resources and other economic support programs;• Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs;• Demonstrates skills in basic mathematics;• Demonstrates ability to organize and coordinate job activities; and• Demonstrates ability to accurately and rapidly process detailed information.
SUPPLEMENTAL INFORMATION
Provide case support: • Open and maintain client eligibility records;• Review case records for completion; and• Interview clients to obtain and verify information.Maintain compliance with state, federal and county regulations and requirements: • Perform statistical computations;• Participate in the development of procedures for service operations;• Identify procedural changes and communicate to affected staff;• Develop and create spreadsheets and reports; and• Provide administrative support for advisory or community committees.Process financial transactions: • Authorize, verify and process service payment of services;• Code and reconcile payments;• Coordinate billing for social services expenses;• Establish records to ensure reimbursement of eligible funding;• Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses; and• Assist with budget process as requested.Perform other duties as assigned.WORK ENVIRONMENTWork is sedentary in nature performed within the Government Center, satellite offices or on occasion client homes. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, scanner and dictaphone. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Washington County Community Services is seeking talented and motivated staff to join our Access Navigation Team who play a vital role in assisting with issues and making important connections to programs and services. Come join our innovative and progressive Department of Community Services in our mission to provide equitable access to services and support to ensure that individual and family needs are met. Our values of equity, respect, integrity, innovation and data-informed decisions drive us to design an integrated access model intended to simplify the process and expand the ways in which residents can interact with community services staff, including but not limited to walk-in visits, web interactions and phone calls.Washington County Community Services values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment and believe diversity benefits and enriches our programs, our staff, and communities we serve.Some of these positions available are full time special projects and are funded through 2024.Examples of duties1. Assist residents in the service center and libraries with navigating support within the county and community.2. Maintain knowledge of county services through trainings and meetings and staying up to date of program changes at the county, city and state level.4. Navigate issues that residents may be facing and connect them to solutions and/or staff that will allow them to get the supports and services that they need5. Assist residents in gathering needed documentation and assist with application completion.6. Maintain documentation requirements to include referrals and inquiries. Adhere to tracking complianceDESIRABLE EXPERIENCE: Experience interacting with and providing customer service to individuals from a variety of cultural and ethnic backgroundsPaid work experience or training in support or administration of public assistance programs such as emergency assistance.Paid work experience providing customer service in a high-volume setting.Paid work experience working with private and/or confidential client information.Experience in community based services (personal, work, or volunteer)Associates degree or higher in behavioral sciences, human services, accounting, math or business.SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.HOURS / DAYS: 40 hours/ between the hours of 8:00 a.m. - 4:30 p.m. Mon-Fri.Work hours may include occasional evening or weekend hours.Work schedules (hours and days) and location are subject to change based on department needs. This position is located at the Stillwater Government Center with telework opportunities. ANTICIPATED HIRING RATE: $21.67/hour
EXAMPLE OF DUTIES
The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.
MINIMUM QUALIFICATIONS
MINIMUM QUALIFICATIONS: This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE Core Competencies outline essential business and professional traits necessary to perform this job.• Promote a diverse, culturally competent, and respectful workplace;• Demonstrates knowledge of available resources and other economic support programs;• Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs;• Demonstrates skills in basic mathematics;• Demonstrates ability to organize and coordinate job activities; and• Demonstrates ability to accurately and rapidly process detailed information.
SUPPLEMENTAL INFORMATION
Provide case support: • Open and maintain client eligibility records;• Review case records for completion; and• Interview clients to obtain and verify information.Maintain compliance with state, federal and county regulations and requirements: • Perform statistical computations;• Participate in the development of procedures for service operations;• Identify procedural changes and communicate to affected staff;• Develop and create spreadsheets and reports; and• Provide administrative support for advisory or community committees.Process financial transactions: • Authorize, verify and process service payment of services;• Code and reconcile payments;• Coordinate billing for social services expenses;• Establish records to ensure reimbursement of eligible funding;• Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses; and• Assist with budget process as requested.Perform other duties as assigned.WORK ENVIRONMENTWork is sedentary in nature performed within the Government Center, satellite offices or on occasion client homes. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, scanner and dictaphone. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.