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Career Coach Job at Goodwill Industries of WNY

Goodwill Industries of WNY Buffalo, NY

Job Information

  • Date Posted
    2025-09-18
  • Location
    Buffalo, NY
  • Job Title
    Career Coach
  • Gender
    Both
We strive to be the best at what we do and obviously our Career Coaches are no exception.

  • This position is based in Chautauqua County, NY*
A SMALL SAMPLING OF WHAT YOU'LL BE DOING:
  • Coach and prepare clients for training and career related employment opportunities.
  • Assist participants with locating additional community resources to address barriers to employment.
  • Clarify strengths, determine what they want in life, and the technical “how to” of career (how to connect with potential employers, how to have conversations, how to stand out, how to interview, etc.). Overcome mindset challenges.
  • Conduct mock interviews. Provide resume feedback and revision.
  • Remove mental barriers and blocks.
  • Work with clients to help them achieve their goals (focusing on results).
  • Coach and support clients through multiple modalities (in person, Zoom, phone, email, text message).
  • Teach others how to get clear on what they want from life, their strengths AND how to achieve their goals.
  • Support clients with what they need (we don't have “Customer Service” people, you are that person!). Sometimes this means sending a supportive text in the evening to a client and other times this might mean rearranging your schedule the next day to help a client who just received a job offer. We change how we help to respond to what our clients need.
WE'RE LOOKING FOR SOMEONE WHO:
  • Gets excited teaching people: You get little tingles when you think about the possibility of helping people get a good paying job with career opportunity. When you finish meeting with people you have coached, you can't stop smiling from the conversation! It makes you feel good helping people learn how to get where they want to go.
  • Gets annoyed when people make excuses: But you also have a soft spot for people who are willing to help themselves and you feel deeply obligated to those people once you commit to helping them make a change.
  • Understands what happens after someone applies to a job: AND what hiring managers are actually looking for.
  • Gains trust easily: People tell you stuff that they don't tell anyone else. You probably hear from friends, clients, and random people you get into conversation with “I don't think I've ever told that to anybody before.” People find it easy to trust you. You understand this and know how to leverage that trust to help them. People come to you because of how you help them and the way you make them feel.
  • Finds solutions: You can't help it, when something goes wrong you have a “I will figure this out” mentality about you.
  • Loves how we roll as an organization: Not everybody will and we're ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?
  • Own it!
  • We are motivated and responsible for our actions and results.
  • Dare to Excel!
  • We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
  • Be Bold, Be Courageous
  • When faced with a hurdle, we jump!
  • Be extraordinary
  • We exceed expectations of clients, customers, and colleagues.
  • We Win Together
  • We collaborate & celebrate. We drive forward as one team towards our mission.
Role Requirements (The stuff you must have):
  • Bachelor's degree.
  • A love of Buffalo and a commitment to making our community better.
  • Minimum of three (3) years of experience working with employees, customers, clients or members of the community.
  • Have experience creating LinkedIn Profiles, Cover Letters, and Resumes.
  • Valid New York State Driver's License.
  • Self-starter, self-motivated, action-oriented, adaptable, community-centered and innovative.
  • A passion for serving others and making a difference in our community.
Non-Requirements (this means Bonus Points if you have them)

  • Worked with lots of different industries, ages, types of jobs, etc. (Variety is appreciated; our clients come from all backgrounds).
  • Have made a career change yourself.
  • Bilingual.
Goodwill of WNY is an equal opportunity employer and employs individuals regardless of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veteran's status, gender identity, genetic information, genetic predisposition or carrier status or other protected class status pursuant to applicable law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to associates.


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