Care Specialist Job at KeyBank
Location:
3 Corporate Drive - Shelton, Connecticut 06484
Premium Care Specialist
Location: 855 Main St, 8th Floor, Bridgeport CT
The Premium Care Specialist will assist in resolving internal and external member inquiries, account servicing, resolving member issues. In addition, will be responsible for suggesting additional products and services. The Premium Care Specialist will answer full range of customer inquiries regarding accounts, products or services by phone, e-mail, video, chat or social media.
Essential Job Functions
Essential Job Functions
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Consistently deliver a high level of member service that demonstrates the core competencies of: knowledge, empathy, patience, promptness and courtesy
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Understands, advocates and discusses products and features with customers via phone, secure chat or email.
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Build rapport and strengthen member relationships through suggestions and servicing members needs with account inquiries, servicing needs, and issue resolution.
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Research and provide verification and documentation of member issues and resolution.
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Maintain thorough knowledge and understanding of Laurel Road products and services
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Effectively educate members on the features and benefits of Laurel Road products and services.
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Recognize members needs and opportunities to discuss additional or enhanced products and services.
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Demonstrated ability to respond to and overcome member objections.
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Responsible for identifying complex problems and review related information to develop and evaluate options and implement client focused solutions.
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Recognize and effectively act upon member retention opportunities.
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Act as a liaison for our members to provide first call resolution by coordinating and following up with other departments or lines of business (LOB) as appropriate.
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Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
Required Qualifications
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Highschool diploma or equivalent work experience
Experience:
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Must demonstrate strong listening skills.
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Ability to anticipate members needs in order to accommodate them and provide an exceptional experience.
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Must possess a positive phone/video demeanor and superior written and verbal communication skills.
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Must have a service-oriented mindset and be capable of making every member feel valued.
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Strong organizational skills and attention to detail.
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Possess a positive attitude and be willing to work as part of a team.
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Must demonstrate strong listening skills.
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Ability to anticipate members needs in order to accommodate them and provide an exceptional experience.
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Must possess a positive phone/video demeanor and superior written and verbal communication skills.
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Must have a service-oriented mindset and be capable of making every member feel valued.
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Strong organizational skills and attention to detail.
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Possess a positive attitude and be willing to work as part of a team
Location: 855 Main St, 8th Floor, Bridgeport CT
Why Laurel Road:
Interested in joining a phenomenal FinTech team (Laurel Road) based in New York City and supported by one of the top super regional banks (KeyCorp) in the country? Looking to be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements? If your answers are yes, then we have an outstanding opportunity for you.
Make an Impact: Laurel Road has expanded our commitment to treating healthcare professionals to financial peace of mind with new products and services beyond student loan refinancing including mortgages, personal loans, and new savings and credit products offered through hospital partnerships.
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Fintech brand with a strong culture and mission; and part of a larger organization with many resources
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Innovative technology, tailored products and a commitment to premium service and the customer experience
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Team focused on building strategic employee benefit relationships directly with hospital partners
We simplify the process for our borrowers based on research backed data and insights directly from our customers (members).
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
.
Please Note :
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