Call Center Representative for Carondelet Call Center Job at Tucson Physician Group Holdings
Summary
Responsible for answering inbound customer service calls related to patient accounting questions. These calls will primarily be on physician practice accounts and accepting/processing payments. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.
The person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our organization to collect outstanding patient balances. The agent should be able to handle multiple tasks along with setting appropriate priorities with patient information.
Responsibilities
- Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner.
- Answer the calls timely and professionally without drops/abandons.
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert when necessary.
- Escalate the matter to a supervisor, request the appropriate information or take appropriate action effectively resolve the matter.
- Assist with inbound/outbound faxes to identify issues and take action on account to facilitate faxed request.
- Work within the call center’s telephone software & equipment and the organization’s billing software
- Attend any team meetings are required.
Education
Required: High School degree or equivalent
Experience
Preferred: At least 1 year experience in a medical customer service role preferred; Previous experience in a call center environment preferred; Previous experience with medical billing systems preferred; Athena and EPIC a plus
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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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