As the Contact Center Specialist, you will play a vital role in the level of service our patients receive by providing unparalleled customer service. Prior customer service experience is preferred, especially in a medical or healthcare call center environment, however we offer an extensive and thorough training program. You should be able to communicate professionally, be comfortable working in an office environment, be highly organized, have a strong customer service background, possess excellent computer and organizational skills, and embody a welcoming/friendly demeanor.

Your schedule will vary, based on the call volume, and needs of the business. You must have the flexibility to work within the office hours of operation, including occasional weekends, holidays, early mornings, or late evenings as needed.

Job Duties & Essential Functions:

• Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service
• Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable
• Forward customer requests to appropriate departments when needed
• Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date
• Document all call information according to standard operating procedures
• Maintain patient privacy according to HIPAA regulations
• Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines
• Handle outbound calls upon request
• Other duties as assigned and directed by your supervisor

Required Qualifications:

• Excellent written, verbal, and listening skills
• Prior experience in a Call Center or Customer Service environment
• Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing
• Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills
• Ability to work a flexible schedule, including weekends, holidays, late nights, or early mornings required
• Above average customer service skills and the ability to remain calm in stressful situations
• Bilingual Spanish a plus!!

Preferred Qualifications:

• High School diploma or equivalent required; degree in communications or related field preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations.
This position is active and requires the employee to constantly move about in the office to assist patients, staff and medical providers.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of SightMD
SightMD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation, and training.

SightMD expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.

Improper interference with the ability of SightMD employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• Call center

Ability to commute/relocate:

• Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Bilingual: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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