Call Center Representative Job at Bain Dental Group
*This is not a remote position*
- Manages all inbound and outbound patient calls in a timely manner.
- Respond to voicemails and online appointment requests for new and existing patients in a timely manner.
- Identifies each patients’ needs and wants, give your best to clarify information.
- Researches every issue and provides solutions to them.
- Recognizes opportunities to upsell our products and services. (I.e. appointments, promotions, services we offer)
- Use scarcity when booking appointments
- Answering the telephone promptly, in a polite and professional manner and in compliance with Bain Dental Group’s phone scripts.
- Build strong relationships with each patient.
- Schedule appointments for patients, both established and new.
- Obtain and enter accurate demographic information (name, date of birth, address, telephone number, email address, referral source, dental insurance information)
- Review patient data that has been entered into our system, updating patient records when necessary.
- Remind patients of cancellation / no-show policy and send correct notices when necessary.
- Meets qualitative and quantitative new patient targets.
- Directing calls only when necessary to the appropriate department based on the patients’ needs.
QUALIFICATIONS:
- High school diploma or one to three months related experience or training, or equivalent combination of education and experience.
- Computer skills required: Internet Software Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint)
- Other skills required:
- Previous experience in a customer service support role.
- Track your own work daily and compare it to benchmarks.
- Strong phone and verbal communication skills.
- Excellent listener.
- Adaptable to different personality types.
- Customer focus.
- Ability to multi-task.
- Set priorities.
- Excellent time management skills.
- Data entry.
- Acute attention to detail.
- Bilingual is a plus.
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