Call Center Representative Job at Allianz Partners
Travel is back, and we’re excited to be here, helping travelers protect their trips. In this work-from-home role, you’ll be the expert who helps our customers select the perfect travel insurance solution.
Here's a quick glimpse of what your days will look like as you work with our travel insurance customers:
A DAY IN THE LIFE OF EXCELLENCE
- Respond to inbound customer phone calls about our products and services
- Answer the caller's questions, determine their needs, and offer solutions to meet those needs
- Educate callers about their insurance options, provide pricing, and close the sale
- Serve as a subject matter expert on our products and services—you'll learn them inside and out, and stay up-to-date on new products and policy changes
- Accurately enter pertinent customer data and research customer information
- Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
- Maintain regular, predictable, reliable attendance.
- May perform other duties as assigned.
- Receives inbound telephone inquiries from customers with the intent of promoting or selling company products or services.
Compensation:
- Up to $17.50 an hour base pay
- Additional pay on top of base pay for evening and weekend hours
- Uncapped monthly incentive with a department average of $600 monthly
- Up to 2% of eligible earnings based on company performance
Job Functions
- Key responsibilities which take no less than 10% of overall job time.
- Regular, predictable, reliable attendance is an essential function of this position.
- Respond to inbound customer inquiries via telephone.
- Educating potential clients on their insurance options, providing quotes, and closing sales
- Identify customer needs and provide optimal or alternative product solutions to meet those needs.
- Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.
- Accurately enter pertinent customer data and research customer information.
- Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
- Demonstrated success in a sales based environment.
- Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
- May perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent diploma.
- Six (6) to twelve (12) months in a customer service environment with previous success in a sales based environment preferred, but not required.
- Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
- Limited lines license to be obtained after hire [No testing required]
Benefits
- Robust 401(k) plan
- Medical, Dental, Vision, FSA, HSA and Lift Insurance Options
- Wellness Programs
- Paid Time Off
- Paid Holidays
- Tuition Assistance
Job Level:
Entry Level
Location:
Richmond, VA, US, 23233
Available until:
01/06/2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
AGA Service Company
Job Type:
Full-Time
Remote Job:
Remote working
Employment Type:
Permanent
ID:
19340
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