Timberland Bank is seeking a Part-time Call Center Customer Service Representative to assist customers with questions or issues regarding their accounts received via phone and/or correspondence. Must have good communication and problem-solving skills May research issues or transfer to a research function and may involve cross-selling or up-selling of other financial products.

Rate of Pay: $19.00 - $20.00

Essential Job Functions:

• Deliver extraordinary customer service by assisting customers with questions, concerns, or requests via the phone.
• Research and resolve customer issues.
• Perform transactions, data changes, and account maintenance within Timberland Bank policy and procedure guidelines.
• Consistent adherence to company, federal, and state regulatory compliance laws and practices.
• Interact with branch personnel.
• Cross-sell Timberland Bank products and services.
• Other tasks as assigned by management.

Education/Experience:

• High school diploma or equivalent.
• Proven commitment to extraordinary customer service delivery.
• Minimum 1 year banking experience.
• Working knowledge of Kirchman systems.
• Excellent phone tone, demeanor, and professionalism.
• Good problem solving skills.
• Fundamental understanding of Timberland Bank operational procedures and guidelines.
• Flexibility to multi-task and prioritize work.
• Cross-selling skills.
• Excellent verbal and written communication abilities.

Competencies:

• Ability to communicate on a telephone.
• Ability to sit for long periods of time.
• Ability to speak, read, and hear.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands:

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
• Occasional lifting 10-20 lbs. (e.g., files, boxes, handouts).

Timberland Bank is a subsidiary of Timberland Bancorp, a publicly held company listed on the NASDAQ (ticker symbol - TSBK) since 1998. We are proud to be distinguished as a Top 100 Northwest Company by the Seattle Times, Puget Sound Business Journal and Washington CEO magazine. Timberland has 24 community locations in six counties within the Western Washington surrounding areas with headquarters located in Hoquiam, WA.

AAP/EEO Statement:

***Timberland Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. ***