Call Center Agent Job at Manpower
Call Center Agent complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Essential Functions:
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
Minimum Requirements:
- High school diploma or equivalent.
- Minimum 6 months customer service/secretarial/telemarketing experience required.
- Must be able to speak and read English clearly, professionally, and fluently.
- Must be able to type a minimum of 20 WPM.
- Experience working with a PC and the Windows operating system is required.
- Ability to work in a fast paced environment.
**EEO
Job Type: Full-time
Pay: $13.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Isabela, PR: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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