Business Development Center Representative Job at McGrath Elmhurst Toyota
McGrath Elmhurst Toyota Elmhurst, IL 60126
McGrath Elmhurst Toyota is currently seeking a Business Development Center Representative to join our team. We are looking for a long term, goal-oriented individual with a strong history of performance in this position. You must be a self-motivated and have prior BDC experience. You will be the first point of contact for people who inquire online about purchasing a vehicle. You will handle all incoming inquiries for our sales department. THIS IS NOT A SALES POSITION! You will act as the “first line” of our dealership, by providing customers with a professional, courteous, and consistent experience though the use of effective telephone, email, and texting communication skills. Auto dealership experience is a huge plus!
- Specialists must maintain regular attendance and demonstrate exceptional phone skills and knowledge of Vinsolution.
- Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates
- You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
- Perform daily follow-up with all prospects to increase customer appointments and shows
- Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Understanding of the importance of follow up
- Contacts all no-shows to reschedule missed appointments.
- Keep abreast of new products, features, and accessories
- This position requires you to be able to work every other Saturday
- Must have clean and valid driver's license
- Competitive pay plus top bonus / incentives
- Bilingual is a Plus
The number one goal for a BDC Consultant is to drive appointments to our dealership.
Our Benefits Include:
- Base salary plus bonuses paid weekly
- Bonuses are based on appointments that show.
- Medical, Dental & Vision
- 401K
- Paid vacation
- Set Schedule
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