This role is temporarily remote. Training is conducted virtually from your home. This role is an onsite role, and you will transition to work in the office in the future.

Health care is constantly changing, and UnitedHealth Group is driving that change. Now more than ever, we need people like you who can keep pace with the Quality needs of an organization helping to heal the health care system. When you join us as a Billing Quality Representative , you will work with an elite team of Quality Assurance Representatives who share your energy, passion and commitment to quality and development. You will assess, develop, deliver, and measure quality audits to meet organizational development needs. Here, you're expected and empowered to be your best, to grow and to develop your skills. Why not join us in helping others do the same? Apply today and start doing your life's best work.

Positions in this function are responsible for conducting audits and analysis and provide feedback to reduce errors and improve training processes, design. Audits are conducted within functions such as Enrollment/Billing. Additionally, this position is involved in the other quality tasks such as designing, developing and documentation of newly created audits.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Conducts audits following procedures.
• Ensures quality through established measurements.
• Acts as an operational resource for others. Provides explanations and information to others on difficult issues.
• Works on ad hoc projects and events.
• Documents procedures for end user completion of tasks.
• Extensive work experience within own function.
• Applies knowledge/skills to a range of moderately complex activities.
• Demonstrates great depth of knowledge/skills in own function.
• Proactively identifies solutions to non-standard requests.
• Solves moderately complex problems on own.
• Works with team to solve complex problems.
• Plans, prioritizes, organizes, and completes work to meet established objectives.
• Proactively identifies solutions to non-standards requests.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of Quality experience in a field such as Insurance or Finance
• Experience with Microsoft Excel (general spreadsheet navigation, sorting and data entry), Microsoft Word (creating and editing documents) and Microsoft Outlook (email and calendar)
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• 2+ years of interpreting data and trends in a quality environment
• 2+ years of experience developing Standard Operating Procedures
• Working knowledge of Facets, Macess and Siebel

Telecommuting Requirements:

• Reside within commutable distance to Las Vegas, NV
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent verbal and written communication
• Ability to support, delegate and collaborate with other peer leaders
• Professional and positive display of compassion and commitment to service excellence
• Excellent time management, organizational and prioritization skills to balance multiple priorities
• Effective interpersonal, influence, collaboration and listening skills for success individually and in a team setting

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work. SM

Nevada Residents Only: The salary range for Nevada residents is $20.00 to $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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