Position: Bilingual HIV Medical Case Manager

Supervisor: Ryan White and STD Prevention (TIPS) Program Manager

Status: Full time

About CrossOver Healthcare Ministry:
CrossOver Healthcare Ministry provides compassionate, high-quality healthcare to the uninsured and medically underserved in our local community through the operation of two healthcare clinics; one in the City of Richmond and one in Henrico County. CrossOver is a 501(c)(3) non-profit organization that offers comprehensive healthcare services to its patients, including: primary care, specialty care, pediatrics, dental, vision, behavioral health, HIV/AIDS care, women’s health & OB/GYN, medications and medications management, and social work case management.

About the CrossOver Ryan White and STD Prevention Programs “TIPS” (Treatment Intervention Patient Centered-Services):

Since 1999, CrossOver has offered diagnostic testing, medical and nursing care, prescription assistance, case management, substance abuse and mental health counseling, transportation assistance, and prevention education for HIV/AIDS clients. In 2020, CrossOver partnered with the Virginia Department of Health (VDH) to implement services such as; the STD Community Testing, Rapid Start for HIV/AIDS treatment, and Virginia Medical Assistant Program (VA-MAP) medication pick-up site.

Position Summary: To provide medical social work intervention and case management services to HIV infected and affected individuals enrolled in the HIV program at Cross Over Ministry.

Key Responsibilities:

• Assist with the Ryan White, STD testing and Rapid Start programs when the TIPS Program Manager is not available
• Be in charge of the Data to Care outreach activities and data entry on Provide Enterprise
• Conduct Ryan White and CrossOver eligibility screening, intake and renewal for patients
• Coordinate with other CrossOver departments to ensure proper integration of HIV services required in implementing the patient’s service plan
• Develop a comprehensive, individualized Service Plan
• Review and monitor HIV medication therapy to include education of the client
• Conduct comprehensive medical case management assessments in the time frame established by VDH standards of services
• Insurance and entitlement education, navigation, and enrollment support to clients
• Active linkages of clients to appropriate agencies required to assist the client in achieving their goals and objectives in their Service Plan
• Onboard, train, and mentor TIPS volunteers and TIPS case managers
• Prepare and lead TIPS Team morning huddle(s)
• Counsel patients receiving HIV testing
• Provide social work intervention and case management services for HIV patients
• Medical translation and interpretation
• Comply with reporting and outcomes management mandated by HIV programs
• Collaborate with the case managers to ensure the proper integration of HIV services with other CrossOver programs
• Help to improve TIPS case management services for patients
• Enter data in VDH systems (Provide) and cross-reference data in ECW and VDH and HRSA systems to ensure accurate data is reported to VDH and HRSA
• Attend and represent CrossOver at VDH and community partner conferences and summits
• Successfully complete educational requirements per VDH contract annually
• Participate in program monthly meetings and case management meetings
• Attend CrossOver meetings and events
• Assist in organizing VDH site visits, audits, and peer reviews.
• Improve and implement new methods with the TIPS staff for retention in care for new and existing patients
• Implement new procedures and protocols
• Discover new training and resources for case managers to continue growth
• Advocate for the HIV community within the CrossOver organization

Key Qualifications:

• Strong interpersonal skills
• Good computer skills
• Minimum of two (2) years of clinical experience
• Ability to work with diverse group of people
• Experience working with the Ryan White Program, STD/STI intervention Program, and community resources
• Know about Drug Assistance Programs, Medicaid, Medicare, ACA, employer-sponsored health insurance, and HIPAA confidentiality requirements
• Experience reviewing and maintaining detailed records and preparing progress reports
• Have strong leadership skills with team members, clients, and partner agencies
• The ability to communicate effectively with a diverse population
• Bilingual in Spanish/English
• Knowledge of eClinical (eCW), Outlook, Microsoft Word, Excel, and PowerPoint
• Ability to develop working relationships with VDH, other Ryan White agencies, non-profit clinics, and resourceful community organizations
• Bachelor’s degree in Social Work, Psychology, or related field

Hours: 40 hours per week. Generally, 8:15am – 4:45pm, Monday-Friday, with some evening and weekend work as required. This position will be located at CrossOver’s Henrico Clinic, 8600 Quioccasin Rd, Henrico, VA 23229.

Salary: $22 - $24 / hour based on experience

Benefits: Medical, life, dental and vision insurance; sick leave, paid vacation time, 401k after 12 months of employment

How to apply: Apply on the CrossOver Indeed site: https://www.indeed.com/cmp/Crossover-Healthcare-Ministry/jobsby April 12th. No phone calls, please. Interviews will start upon receipt of resumes.

Website: www.crossoverministry.org

Rev 20230330

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Clinic: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person

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