Fluent Bilingual English/Spanish Speaking Match Support Specialist – Hillsborough County!

(Full-time; $17.55 per hour)

At Big Brothers Big Sisters of Tampa Bay, we provide both children and mentors with the essential tools to develop lifelong, purposeful relationships. We serve more than 2,100 children in Hillsborough, Pinellas, Polk, Pasco, Citrus, Hernando, Sumter, Alachua & Marion counties.

OUR MISSION: TO CREATE AND SUPPORT-ONE-TO-ONE MENTORING RELATIONSHIPS THAT IGNITE THE POWER AND PROMISE OF YOUTH.

OUR VISION: ALL YOUTH ACHIEVE THEIR FULL POTENTIAL.

POSITION SUMMARY:

Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impact for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. The successful incumbent will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate and customer satisfaction. This position is responsible for proving high-level customer service throughout the effective implementation of supporting and maintaining matches in accordance with the Big Brothers Big Sisters brand, and program options. This position will work out of our Tampa, FL office.

QUALIFICATIONS:

Minimum Bachelor's degree in Social Services, Human Services, or related field. Candidate must be Fluent Bilingual English/Spanish Speaking. Minimum two years’ experience working with both child and adult population; specific assessment preferred. Proficiency in technical areas such as: Microsoft OFFICE; including Work, Outlook, and Excel. Must have reliable transportation, valid driver’s license, and meet state required automobile insurance minimums.

Big Brothers Big Sisters of Tampa Bay competitive compensation package includes:

Retirement Plan 401(K) options - with up to 4% match; Generous Paid Time Off (PTO) Plan; 9 Paid Holidays; 100% Employer-paid Basic Life/ADD Insurance; 100% Employer-paid Short-Term Disability; 80% Employer paid based medical plan with option for buy-up plan; 65% Employer paid based dental plan; Domestic Partner and stepchild coverage for all insurance plans; Employer paid one-hour of community/volunteer service per week; Opportunities for professional development and Opportunities for advancement.

• All benefit plans are subject to change with annual open enrollment.

Big Brothers Big Sisters of Tampa Bay, Inc provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender identity, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law. In accordance with Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.