Patient Care Concierge

About us:

Dr. Barrett is a board-certified plastic surgeon in Beverly Hills, California. He specializes in aesthetic and reconstructive surgery of the face, breasts, and body. His passion is providing natural results with minimal downtime, utilizing holistic approaches. He has developed detailed scar management protocols and closure techniques to reduce the appearance of scars for his patients.

Barrett Plastic Surgery is a growth-minded, inclusive, and forward-thinking company. Our teams of providers, leaders, and subject matter experts in all things aesthetics make BPS an incredible place to work. Our office is located in the heart of Beverly Hills, and our office culture is dynamic, fast-paced, and a place to grow individually and as an organization.

Our mission is to provide natural-looking results with a holistic approach that enables people to feel even better about themselves.

Our core values are:

Compassion

We are motivated every day by the impact and connection we make within our community.

Quality

Our standards are high. We value a results-driven best in class culture of excellence.

Authentic

We promote a diverse, inclusive, and transparent environment where integrity and honesty are at the forefront of all we do.

Natural and Holistic

Our comprehensive and integrative approach to the Barrett experience goes beyond the services we provide - it is embodied within our ethos.

Innovation

We think different. We embody a progressive approach and leverage the latest technology and techniques.

BPS is looking for an energetic leader who brings a passion for patient care, sales, and customer experience to the organization as we expand our reach and grow.

About You:

• You are an excellent communicator who thrives in an environment of collaboration, feedback, and thoroughness.
• You consider yourself an educator. You are the liaison and brand ambassador for all providers at Barrett Plastic Surgery, primarily our team of expert plastic surgeons.
• You’re a closer. You are the perfect blend of being sales-driven while also being ethical and empathic to all of our current and future patients - their needs come first.
• You are organized! We have a soft spot for those who love a good to-do list and are great at optimizing their schedules (with autonomy). *extra points for a love of color coordination and post-its
• You can multi-task - you have excellent 360 awareness, you can handle multiple projects that happen simultaneously, and thrive in a fast-paced environment.
• You are a self-starter. We have a very successful practice, and need someone who is comfortable learning all of our services and becoming a subject matter expert of all things Barrett Plastic Surgery.

Your key performance objectives:

• You are the face of the brand with our current and future patients. You carry a confident, poised, and professional presence when you are people-facing, and realize that every interaction matters.
• Scheduling at BPS is a must. You are expected to schedule appointments effectively, feel confident and able to move those appointments to surgeries and procedures, and are able to anticipate with confidence the need to be able to pivot and adapt schedules quickly to the needs of the business.
• Ensure high patient satisfaction - effectively lead yourself to anticipate and be attentive to the needs of all patient and prospective patients. You take ownership of managing your pipelines and your time, and cultivate a strong follow up practice. Deploy best practices and processes in all aspects of operations and handle or escalate patient questions and needs with empathy, efficiency, and effective communication.
• You lead by example with a strong sense of urgency and help create professional, fun, l and inclusive environment aligned to the needs of anyone at the BPS community.
• Be highly adaptable in day-to-day business operation functions, while upholding policies and procedures - this includes but is not limited to:
• Leading yourself and contributing to the team success through the patient care journey in our practice.
• Performing sales and patient care duties: answering and taking phone calls, owning the consultation process (especially the closing and follow up process), responding to emails & inquiries, a strong focus and excitement to close deals, and effectively managing our CRM system / pipeline.
• Keeping the environment welcoming to patients and team members, keeping a positive mindset, and are motivated by the success of not just yourself, but your team members and the business as a whole.

You have proven performance in:

• Hospitality, retail or customer service role - beauty and aesthetic experience is strongly preferred however not required
• Closing - this role is deal focused, and you are motivated by the reward of commission and bonus through the team's closing success while upholding patient care at the core of your values.
• Working on a team and being a part of a team-based environment
• CRM or pipeline management is strongly preferred
• High-volume lead management (email, phone, text, and in-person) is required

Nice to have but not required:

• Customer service or hospitality background
• Medical experience or relevant call-center experience
• Relevant HIPAA or medical compliance training (this is provided but experience here would be helpful for your journey!)

Physical requirements:

• Prolonged periods of sitting or standing
• Extended periods of computer and phone usage
• Face-to-face customer interaction and comfort discussing matters related to the human anatomy as it relates to plastic surgery (we do occasionally enter the operating room so being able to handle the sight of medical practice is necessary)
• Handling patient sensitivity and privacy - you need to be able to utilize and be sensitive to the needs of the patient, and uphold appropriate body language, behavior, and communication
• Being on-site for all shifts

Benefits for working at BPS:

• Health, Dental, and Vision Insurance Plans
• Free parking
• Wellness activities
• Wellness Suite that features massage chairs, meditation space, a library and a fitness room with a Peloton, treadmill and free weights
• Generous employee discount for products and services
• Exclusive membership rate at Equinox
• 401k

What do you want to do next in your career? Opportunities are endless here at Barrett Plastic Surgery! Come build with us!

Your unique experiences are valuable. Any additional skills you have that aren’t on our qualifications list could make you a top candidate and supersede our pre-written qualifications. We encourage you to apply.

Join Barrett Plastic Surgery talent community:

At Barrett Plastic Surgery, we welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to a diverse, equitable and inclusive workplace. BPS is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Beverly Hills, CA 90212: Reliably commute or planning to relocate before starting work (Required)

Experience:

• High-end sales: 2 years (Preferred)

Work Location: One location

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