Position Overview

Reporting the Regional Director, the Base Operations Manager manages the daily activities of snow removal in winter months and mechanical street sweeping operations throughout the year with increased operations during the Spring and Summer months to include customer service, operators/drivers and other members of the base operations team, while promoting a safe and productive work environment and ensuring excellent service to our customers.

Essential Duties and Responsibilities

The Base Operations Manager responsibilities will include but not be limited to:

• Evaluates service delivery, assesses equipment, schedules for deficiencies, and make effective plans and recommendations to improve service delivery.
• Develops, implements, and monitors all aspects of the snow removal / operator program, including safety, recruitment, orientation, training, support, and recognition of operators.
• Provides adequate job information for all snow removal / equipment and personnel dispatched.
• Works with the sales department on municipal sweeping bids/RFPs.
• Replies promptly to customer inquiries for scheduling work, estimate appointment requests.
• Maintains communication with key customers and meets expectations on a daily basis.
• Ensures compliance of vendors and contractors providing snow removal service.
• Reviews, analyzes, modifies, and implements efficient and effective department budgets, P&L statement, processes, policies, and procedures.
• Maintains a working knowledge of all operating systems pertaining to the work area.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Provides the work group clear and informative direction through timely feedback.
• Enforces established safety guidelines; promotes a safe workplace.
• Maintains accurate records and metrics, audits, as necessary.
• Responds to external customer questions and resolve problems.
• Performs other related duties as assigned by management.
• Periodic travel either locally or nationally.

Requirements:

• At least 2 years Snow Removal / Construction Experience or equivalent
• At least 2 years in a people management role.
• Scheduling/Dispatch experience.
• Demonstrated ability to manage priorities and workflow.
• Proven leadership and business acumen skills.
• Proven ability to handle multiple projects and meet deadlines.
• Advanced understanding of basic office applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Commitment to excellence and high standards.

Physical Aspects/Work Environment

• Regularly required to stand; walk; sit; and talk, hear and see.
• Long hours during snow removal operations with 24/7 availability.
• Regularly/occasionally lift and/or move up to 40 pounds.