Position: Barista

Location: Cafe

Reports to: Shift Lead, Assistant Manager, Cafe Manager

FLSA Status: Non-exempt

Wage: $16.04/hr + tip

But First, Coffee.®

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — COMMUNITY, CRAFTSMANSHIP, INDIVIDUALITY and EXPERIENCE — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin or even Japan, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

Summary:

The Alfred Barista is responsible for creating memorable experiences for customers through exceptional hospitality, high quality food and beverage, and maintaining a clean and organized environment. The Barista is responsible for upholding the policies and procedures outlined in the Alfred Employee Handbook and Alfred Training Manual. The Barista is responsible for providing friendly and attentive service for each customer, making and serving Alfred specialty coffee and teas, food, and retail products with exemplary service. The barista must fulfill all duties assigned by the Shift Lead, Assistant Manager, and Cafe Manager.

Responsibilities:

• Warmly and enthusiastically greets every guest upon arrival.

• Deliver high-quality customer service and hospitality

• Works with a sense of urgency while maintaining accuracy.

• Anticipate customer needs by evaluating customer cues.

• Ensure every beverage is consistent, presentable, and made with care.

• Consistently execute drink recipes and procedures to Alfred standard.

• Explicitly follows company procedure for cash handling, food safety, and café organization.

• Develop an understanding of coffee and tea origins and the various differences in flavor and blends.

• Routinely maintains a clean work environment, included but not limited to: cleaning coffee bar area, floor, dishes, windows and taking out trash, etc.

• Cleans coffee equipment daily and throughout the scheduled shift with meticulous care.

• Restocks, cleans, and organizes retail shelves every shift.

• Promptly assists in the distribution and organization of deliveries.

• Anticipates cafe needs by evaluating work environment.

• Accurately enters orders into POS and correctly issues change back to customers in a courteous manner.

• Understands and is able to explain to customers the various types of beverage products, food items, and services.

• Supports coworkers and peers by practicing active listening and by working with a solution oriented approach.

• Openly and directly communicates customer drink orders to the team and clearly communicates completed drink/food orders with a projected voice in a friendly manner.

• Answers the telephone in a courteous and friendly manner by providing store greetings, directions to store locations, and answering customer questions.

• Develops a rapport with customers by learning their names, favorite drinks and food items and accurately answers customer questions regarding Alfred history, coffee blends, preparation, and product freshness.

• Efficiently manages orders from the Alfred app and third-party app operations.

• Performs daily job duties with a team-oriented approach.

• Maintains a calm, and welcoming presence during busy work periods, or unexpected situations.

• Communicates important information to the management team and immediately reports potential safety hazards and employee accidents to the manager on duty.

• Maintains consistent attendance and punctuality; provides the management team with advance notice if unable to fulfill scheduled shift responsibilities.

• Informs the manager on duty of any operational inconsistencies.

• Contributes to a healthy and safe work environment by following all sanitization/hygiene protocols.

Food Program (where applicable):

• Correctly executes Alfred food recipes and procedures.

• Develops an understanding of food handling and health safety procedures.

• Understands and is able to explain to customers the various types of sandwiches, toasts, and bagels offered.

• Restocks, cleans, and organizes prep space when necessary.

• Promptly assists in the distribution and organization of deliveries.

• Immediately reports potential safety hazards to the manager on duty.

What You’ll Need:

• Regularly required to stand, walk, and listen to customers and co-workers.

• Regularly required to lift and/or move items up to 30 pounds.

• Regularly required to handle food and hot beverages.

• Possess a valid California food handler’s card.

• Possess at least 1 year+ of customer service experience.

• Coffee experience not required, but a plus!

• Successfully completes all Alfred training and Espresso/Milk courses.

• Works with a team-oriented approach driven by solutions.

What You’ll Get:

• Wage: $16.00/hr + tip

• Medical, Dental, & Vision insurance packages (FT employees)

• Vacation PTO & Sick time accrual (FT employees)

• Employee discounts

• Free coffee & pastry each shift

• Performance reviews (90-day & annual review)

• Annual bonuses & raises

• Referral bonuses

Please note:

Notification

Punctual reporting to work and full attendance are basic Company expectations of all employees. Employees are responsible for understanding and adhering to the attendance requirements, including the requirement that all employees are in uniform and ready to work at the start of their shift.

Employees who are unable to attend work or who are delayed arriving at work must personally notify their direct Supervisor as soon as possible, no less than two (2) hours before their shift (and also text their co-workers if possible to inform them that they will be late), but under no circumstances any later than the scheduled start time. Employees are also responsible for finding their own coverage for a missed shift, unless otherwise prohibited, and generally cannot request another employee cover their shift if it would result in an overtime payment. In addition, employees who are unable to reach the Manager on Duty must leave a voicemail message, text message or email concerning the delay or intended absence. It is not acceptable to call a fellow employee who is not a member of management. Employees who fail to notify their Supervisor in a timely manner may be subject to disciplinary action.

Job Abandonment

Employees who fail to personally notify their Supervisor of their absence for two (2) scheduled workdays, may be terminated for job abandonment. Job abandonment is considered a voluntary resignation. In addition, if an employee misses more than three (3) days due to an illness, the company may require a physician’s certification to return to work.