Marina del Rey Hotel is actively searching for a Banquet Manager to join the team! The Banquet Manager will supervise catered events and will be involved in all aspects of the events that include planning, set-up, execution and tear down. The Banquet Manager will also work closely with the host throughout the event to ensure the highest guest satisfaction possible.

Essential Functions and Responsibilities of the job include but are not limited to:

• Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
• Providing services that are above and beyond for guest satisfaction and retention.
• Utilizing interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encouraging and building mutual trust, respect and cooperation among team members.
• Improving service by communicating and assisting individuals to understand guest needs, maintaining quality products in accordance with Company standards, providing guidance, feedback and individual coaching when needed.
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Supervising and managing team members. Managing all day-to-day food and beverage operations. Understanding team members’ positions well enough to perform duties in their absence.
• Administering payroll edits, reporting and time & attendance policies.
• Providing guidance and direction to subordinates, including setting performance standards, monitoring performance and completing performance evaluations.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person.
• Maintaining complete knowledge at all times of: All hotel features/services, hours of operation, daily house count, expected arrival/departures and all department policies and procedures.
• Professionally handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Interviewing hourly food and beverage candidates making recommendations to GM or Director of F & B on new hires, pay rates and terminations.
• Responsible for purchasing all food and beverage items for restaurant and lounge with the approval from the GM or Director of F & B while following policies and procedures set forth by the Company.
• Ensure proper cash handling and tip pay out procedures are being followed and complete all required reports in a timely, accurate manner.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
• Attend BEO meetings to ensure a thorough understanding of upcoming, scheduled banquet events.
• Oversee / Supervise Banquet events and ensure a smooth, efficient service from start to finish
• Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time. ***

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Experience

• Prior experience in banquets operations required.
• Prior experience as a food server and bartender in a fine dining restaurant preferred.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations etiquette.
• 2 year(s): Minimum of two years supervisory experience required in a Food and Beverage establishment.