Position Overview

The Bankruptcy Oversight Specialist is responsible for monitoring and completing all activities related to the bankruptcy action in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing bankruptcy timelines and workflow processes on files in which a bankruptcy has been filed. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Working Relationships

The Bankruptcy Oversight Specialist reports to the AVP of Bankruptcy. The Bankruptcy Oversight Specialist must develop strong working relationships with both internal business partners and outside counsel.

Key Tasks and Responsibilities

• Responsible for servicing mortgage accounts to ensure the bankruptcy is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
  • Conducts a complete reviews of bankruptcy files to ensure all default timeframes have been met
  • Manages bankruptcy proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers and any other party involved with the bankruptcy
  • Monitors attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the bankruptcy process
  • Diligently follows up on all outstanding requests and telephone calls from internal and external partners
  • Accesses bankruptcy trustee websites to determine the status on payments to trustee
  • Audits all bankruptcy accounts for payment compliance and ensures proper application to system of record
  • Performs required research on any loan with questionable items such as the application of payments, proper bankruptcy notification, and any other situation that may arise
  • Actively reviews and pursues all loss mitigation alternatives in all appropriate customer circumstances and forward any potential customers to the appropriate Loss Mitigation Department for consideration
  • Reports all litigated and class action suits to management
• Manages reports geared to drive workflow
• Manages exception reporting used as key controls for minimizing risk
• Follow departmental and business policies with strict adherence
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
• Perform related duties as assigned by manager
• Incumbent will be responsible for meeting RoundPoint's commitment to compliance

Minimum Requirements

• Minimum 2+ Years Mortgage Servicing Experience Preferred
• Minimum 2+ Years Bankruptcy Experience Preferred
• Bachelor's Degree Required, Juris Doctor Preferred
• GSE and Government Experience Preferred
• LPS Desktop Solution Experience Preferred
• Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
• Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.