Banking Client/Customer Service Rep Job at Veterans Sourcing Group
Job Title: Client Services Advocate for Bank of America
Pay Rate: $22.11 Per Hour
8 AM – 4:30 PM
Location: Lincoln, RI - Onsite Position - No Remote Option
12 Month Contract
Summary:
- Minimum 3 years of contact center or equivalent customer service experience preferred.
- Accountable for the successful resolution of all customer requests by providing seamless delivery of service through inbound client calls, answering written inquiries, emails and requests placed by customers or internal partners.
- Responsible for the daily resolution of customer problems and the execution of complex and escalated issues.
- Required to use various internal systems to review customer detail, research information, track information, and follow up with customers.
- Required to solve complex problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
- Works effectively with a minimum amount of supervision. Can handle detailed instructions under pressure and a higher volume of more complicated issues.
- Demonstrates an in depth understanding of governing policies and procedures in addition to an excellent working knowledge of the various subjects.
- Can evaluate data, investigate facts, and make quick decisions based off of investigation.
- Takes initiative to work through issues and makes recommendations for improvements.
- Able to perform well in a cross functional team environment and actively demonstrates excellent communication skills across channels.
Skills Needed
- Problem Solving – Investigate and resolve complex issues
- Research/Analysis
- Decisive
- Customer Service
- Set appropriate expectations
- Works independently
- Computer/Tech – Ability to navigate through multiple internal systems
- Attention to detail/Track data
- Navigate across LOB's
- Handle High volume/pressure environment
- Strong Communication
- Takes initiative
.
Job Types: Full-time, Contract
Pay: $22.11 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Lincoln, RI 02865: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.