As a Teller, you will report to the Branch Manager and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist

ESSENTIAL JOB FUNCTIONS:
The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients. Duties assigned include:

Primary Teller Functions

• Accept and accurately process all financial service transactions
• Maintain responsibility for cash drawer and follow proper balancing procedures
• Act as a resource to identify and resolve client servicing issues
• Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker
• Provide excellent client service to all clients
• Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
• Ensure a confident tone that reassures the client we will follow up with resolution
• Greet and welcome every client as they enter the branch; acknowledge by name, if known
• Address client issues or concerns; engage branch management when needed to provide full solutions for clients
• Engage the Lead Teller and or Branch Manager when faced with complex client account issues
• Answer the phone within the Branch professionally, promptly, and pleasantly
• Ensure compliance with security and audit procedure.
• Adhere to all applicable policies and procedures

Additional Responsibilities

• Participate in branch meetings
• Understand goals and objectives for the branch
• Review and maintain knowledge of product guides, fees and policies to stay current on offerings
• Provide answers and assistance for client questions/concerns, utilizing resources within the branch

REQUIRED QUALIFICATIONS:

• High School Diploma, GED or equivalent business experience
• 6 months experience in a client service facing role
• Excellent communication and interpersonal skills
• General understanding of PC with Windows based applications and calculator

• Ability to work branch hours to include weekends and occasional evenings

Physical Requirements: Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Please Note :
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