B&N Press Support Specialist Job at Barnes & Noble
Category: Customer Service & Support
EmploymentType: Full-Time
Location: NJ-Clifton
LocationType: corporate
JobLocation: Clifton, New Jersey 07014
JobSummary: This position reports directly to the Manager and handles B&N Press and SparkNotes’ inquiries. The agent will provide day-to-day support to publishers and students, in addition to participating in ongoing enhancements of all processes related to these programs while working with the business owners and Management Teams.
- Troubleshoot problems for B&N Press Publishers and SparkNotes users, including but not limited to their accounts, their projects, their payments, and their orders
- Support the business through assigned management tasks, emails or research
- Additional job duties or responsibilities may be assigned.
- Strong communication skills: both written and oral.
- Holiday, weekend and overtime work when needed
- 2+ years of Customer Service technologies
- Minimum High School Diploma or equivalent
- Knowledge and understanding of the principles of epublishing is a plus
- Adapts well to changing situations
- Receives and carries out tasks in a cooperative manner
- Works harmoniously and effectively with co-workers
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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