1. Compliance with aspects of the Bank Secrecy Act Compliance Program, specifically with record keeping requirements and red flags associated to back office monitoring and report reviews to prevent and deter illicit activity, fraud, and money laundering; assists independent, state and federal regulator auditor inquiries.

2. Maintains proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act, USA Patriot Act, and OFAC.

3. Reports any information or knowledge of any events or transactions that could cause a reasonable person to suspect activities that should be reported to the BSA department for further analysis. Responds to inquiries and provides explanations to differentiate suspicious activity from non-suspicious

4. Identifies and mitigates potential risk issues against the Bank, assists in providing BSA, AML, OFAC and CIP compliance support; interacts with Bank personnel pertaining to such issues.

5. Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff.

6. RSupervises and manages the Fraud Mitigation Specialist and Fraud Analysts.

7. Assists the Fraud Mitigation Specialist with the collaboration between internal resources when conducting an investigation, disposition and resolution of all issues related to, disputes, and/or suspicious or fraudulent activity; ensures reports are filed with appropriate law enforcement, federal agencies and management in accordance with state and federal regulations. Takes necessary action to protect the customers and the bank to minimize losses. Reports any information or knowledge of any events or transactions that could cause a reasonable person to suspect activities that should be reported to the BSA department for further analysis, and works directly with them to support any additional investigative requirements. Responds to inquiries and provides explanations to differentiate suspicious activity from non-suspicious activity.

8. Serves as a point of contact for customers during the fraud mitigation process. Coordinates efforts amongst the various departments within the Bank for all related services that have been impacted by fraud ensuring a smooth customer experience throughout the fraud mitigation process, while resolving and reporting any escalations to the Operations Administrator.

9. Identifies and escalates fraud mitigation issues to the Operations Administrator when necessary.

10. Creates, maintains, and/or reviews fraud cases within the Abrigo BAM+ Fraud Case Management system.

Job Type: Full-time

Pay: $63,000.00 - $75,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90071: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Los Angeles, CA 90071

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