Automotive Warranty Compliance Consultant

GP Strategies Corporation is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.

GP Strategies engages in a wide variety of professionals to design and develop performance improvement/marketing programs for the Automotive OEMs.

Roles & Responsibilities:

• Assist the National Warranty Training Department with warranty compliance as it applies to Service Managers, Service Advisors, Warranty Administrators and Fixed Operations Managers
• Reinforce the implementation of the Anomalous Repair Control (ARC) program.
• Knowledge of claims coding and submission; troubleshooting claims
• Understanding of dealer processes and applying this towards analysis and recommendations
• A thorough understanding of dealership fixed operations and warranty compliance policies and procedures.
• Follows and delivers proven training strategy as well as warranty training to dealers to support their claims submission and Goodwill processing
• Ability to consult and understand process implementation
• Conducts training courses in accordance with performance standards.
• Conducts training for members of the wholesale organization, as directed
• Submits rosters, expense reports, and activity reports, in accordance with client and GP Strategies policies.
• Follows travel policies
• Creates detailed contact reports
• Documents all work
• Works with assigned personnel to develop training schedules.
• Conducts Special Training assignments as required
• Monitors dealership performance and follows up as needed
• Provides ongoing (phone & live) counseling and coaching as needed
• Conduct pre-contact reconnaissance
• Maintains communication with GP Strategies management as well as client contact personnel
• Builds and maintains relationships with field staff
• Performs administrative duties in a timely manner
• Always maintains professional ethics
• Follows HR policies and procedures
• Develop action plans and present
• Act as SME and assist with compliance

Your Profile:

• Comfortable in dealership environment
• Excellent level of organization
• Possess a sense of urgency in completing tasks
• Desire to continually increase computer literacy skills
• Strong facilitation skills

Required Qualifications:

• Substantial retail automotive service management experience, warranty administration, service advisor
• Knowledge of all aspects of in-dealership operations
• Knowledge of technical support material (tech manuals, bulletins, recalls)
• Strong presentation, facilitation, persuasion, and motivational skills.
• Ability to work individually and as part of a team.
• Computer literacy, experience with Windows, MS Office
• Intermediate to advanced level of proficiency in Word, Excel, and Power Point
• Exceptional organizational skills for proactively developing schedules and documenting work
• Strong communication skills (verbal and written)
• High personal level of ethics
• Detail oriented, quantitative analysis, multi-tasking/prioritizing
• Ability to travel 5% with occasional overnight travel required (around 6 trips per year)
• Ability and desire to work remotely

Preferred Qualifications:

• Nissan wholesale and/or retail experience
• Detailed understanding of Service Work Orders and Warranty Compliance
• Knowledge and understanding of Nissan Assurance Products Resource Manual (APRM)
• Knowledge and understanding of Nissan Mainframe applications
• Familiar with Anomalous Repair Control (ARC) program
• Understand the dealer audit process

General Physical Requirements

• Light Work- Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Light work involves sitting most of the time.
• Close visual acuity to prepare and analyze data, view computer monitor, and read.
• Requires visual acuity to view surroundings and identify potential hazards to safety while performing essential functions of the job. May need to view presentation screens and other visual aids in a classroom or other client setting.
• Visual acuity to operate a motor vehicle.
• Both indoor and outdoor environmental conditions.

This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion.

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