KOLLECTIVE is a new breed of automotive dealerships. As the founding dealership of our group, Mercedes-Benz of Brooklyn represents a unique opportunity to work in a fast paced environment for one of the worlds most prestigious brands. We are currently looking for experienced individuals to join our fast growing service team that uniquely allows technicians to be productive and in a great work environment. Key differences are some of the following

• Bonus structure for production above 40 hours
• We religiously use Service Price Guide meaning every tech gets paid the same hours for the same job 100 percent of the time
• Our parts department is one of the largest in the country providing a robust inventory allowing you to get jobs done quickly
• Our writers can sell!! Performing well above the area average for customer pay
• We do not have pre-owned technicians for internals. Great work gets spread around
• We operate with central dispatch who are paid based upon the hours produced
• Our shop foremen are recognized by MBUSA as some of the best in the country and are always willing to help

RESPONSIBILITIES

Customer satisfaction is an integral component of the total customer experience. as a Service Technician, your role is vital to customer satisfaction. The Service Technician’s responsibilities generally include but are not excluded too:

• Completing repairs and maintenance in a timely fashion. Ensuring that the customer’s vehicle is repaired and maintained both efficiently and seamlessly is a significant aspect of your role.
• Consistently utilizing our Multi-Point inspection tool at a rate greater than 90%
• Provide a high quality of work at a productive rate. Completing repairs according to published procedures and following established safety guidelines. Our expectation and goal is that all technicians collectively average 47 hours per week.
• Cleaning, tagging and bagging replacement parts
• Reviewing technical bulletins and service publications as they become available.
• Attending and participating in the training programs recommended by the Shop Supervisor and management
• Adhering to warranty policies when assisting other Dealership Team members in completing warranty information
• Learning and using proper repair methods, including the use of special tools.
• Delivering an exceptional customer experience. You are expected to treat a customer as you would a guest in your home. This level of service creates a strong and lasting impression on the customer and goes a long way toward creating an exceptional customer experience.

BENEFITS

• Medical, Dental, and Vision
• Paid time off
• Growth opportunities
• Employee Vehicle Purchase Options
• Individually owned and operated
• Discounts on Products and Services

MISSION STATEMENT

Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.

Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren’t purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.

We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it’s a calling. We’ve committed to this industry because we’re all striving to be a part of something that makes a real, meaningful difference.

In short, we always ‘do the right thing.’ And together we are “Driving Modern Luxury.”

EQUAL OPPORTUNITY

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

QUALIFICATIONS

• Deep understanding of automobiles and speedy diagnostic abilities
• Effective analytical and communication skills and eagerness to improve
• Ability to learn new technology, repair and service procedures and specifications
• Ability to operate electronic diagnostic equipment
• ASE Certification/Technical degree (preferred)
• One year in a service department
• Valid driver’s license and clean driving record
• You must have a New York State Inspection license or attain one within 6 months of employment

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $75.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Brooklyn, NY 11214: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automotive repair: 1 year (Preferred)

Work Location: In person

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