AUTO BDC SALES REPRESENTATIVE Job at Rancho Santa Margarita Honda
Rancho Santa Margarita Honda Rancho Santa Margarita, CA 92688
Description:
The BDC Agent is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Candidate will work on leads for potential customers, connecting them with a salesperson who can assist them with their car-buying experience.
- Handle all guest inquiries with a focus on 100% guest satisfaction
- Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time for the prospective guest to visit physical showroom
- Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information
- Maintain and communicate exceptional product and inventory knowledge to our guests
- Gather and track all guest data as directed; accurately enter in database(s) and CRM
- Utilize scripts provided by dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives
Facilitate timely follow up on all leads/opportunities as directed by management and/or procedures
Requirements:
While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include:
- 18 years of age or older residing within 30 miles of Rancho Santa Margarita.
- General familiarity with a variety of automobiles.
- Valid driver's license and clean driving record.
- Excellent communication and customer service skills.
- Pre-employment background check and drug test.
- Must be willing to work as part of a team.
- Must have basic computer and phone skills.
PM19
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