Asst Dir - Business Operations Job at Eastern Washington University
Posting Details
Posting Details
Position Title
Asst Dir - Business Operations
Posting Number
2022080EP
Position Information
Classification Title
Asst Dir-Business Operations
Working Title
Asst Dir - Business Operations
Classification Code
1975
RCW Exemption Criteria
17 - Managerial
EWU Position Number
E99366
CUPA Code
FLSA
Exempt - Administrative
Bargaining Unit
None
% Full Time
100
Salary / Wage Range
AE - 108
Salary Information
The salary range for this position is $55,195 (minimum) up to $58,000. Where the hired candidate will begin within this range is dependent on education, experience and skills.
Anticipated Start Date
Term of Appointment
12
Location
Cheney
County
Spokane
Project Description
Project Duration
Background Check
Yes - Both
Responsible HR User
Saundra Godin
Responsible HR User Email address
sgodin@ewu.edu
Posting Text
Job Summary
- This recruitment will close to further applications at midnight on Friday, January 13, 2023.
We are currently seeking skilled and team-oriented applicants for the following position:
Assistant Director for Business Operations
The Assistant Director for Business Operations is a full-time, 12-month, professional and, reports directly to the Director of HRL. This position is primarily responsible for overseeing the business operations of Housing and Residential Life. Specific areas of responsibility include, assignments, communication coordination, opening and closing, managing contract issues (exceptions and appeals), assessment and is the trainer for our housing management system. The Assistant Director will work in collaboration with the residential life staff to implement processes that are efficient and student centered. This position will participate in a rotational (every 3-4 weeks) 24-hour on-call Emergency/Duty Coverage for after-hours emergencies and ensure appropriate follow-up and communication.
The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 12 paid holidays (adjusted accordingly), tuition waiver benefit and more!
EWU expands opportunities for personal transformation through excellence in learning.
The Assistant Director for Business Operations is a full-time, 12-month, professional and, reports directly to the Director of HRL. This position is primarily responsible for overseeing the business operations of Housing and Residential Life. Specific areas of responsibility include, assignments, communication coordination, opening and closing, managing contract issues (exceptions and appeals), assessment and is the trainer for our housing management system. The Assistant Director will work in collaboration with the residential life staff to implement processes that are efficient and student centered. This position will participate in a rotational (every 3-4 weeks) 24-hour on-call Emergency/Duty Coverage for after-hours emergencies and ensure appropriate follow-up and communication.
The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 12 paid holidays (adjusted accordingly), tuition waiver benefit and more!
EWU expands opportunities for personal transformation through excellence in learning.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
- This position requires meetings and events after hours and on weekends.
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check
prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
- COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/hr/
Physical Demands
Optional: Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the
Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical
No
Hearing Test
No
Medical Monitoring Post Hire
No
Protective Equipment
Required Qualifications
- This position requires a Bachelor’s Degree.
- Three (3) years progressively responsible professional experience working in campus housing, hospitality management, business operations, or other comparable related experience.
- Excellent written, verbal and interpersonal communication skills
- Strong organizational and personnel management skills
- Demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Preferred Qualifications
- Master’s Degree in Student Affairs, Business Administration or related field
- Experience in student housing/higher education administration, with an emphasis in auxiliary operations, housing services, and business operations.
- Knowledge of StarRez and Banner
- Marketing and Social Media experience
- Experience implementing excellent customer service
Other Skills and Abilities
Work Schedule Type
Regular
Work Schedule
Mon-Fri, 8am – 5pm; This position requires meetings and events after hours and on weekends.
Posting Date
10/04/2022
Open Until Further Notice
No
Closing Date
01/13/2023
Screening to Begin
09/07/2022
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting
before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
- Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
- Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
- Complete the online application form and respond to the online questions, if applicable.
- Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
Application Types Accepted
Profile
Job Duties
% of Time
35
Responsibility / Duty
Housing Operations
- Manage the billing/accounting, customer service, room assignments, housing contract, and other administrative functions for all on-campus housing.
- Assist with ensuring compliance with all agreements, leases, and contracts pertaining to Housing and Residential Life. Examples include: cable TV, internet, vendor agreements, housing management system (Currently STAR REZ), etc.
- Manage all permissions to the housing management system.
- Interpret University policies, departmental policies, and procedures for employees, students, parents, and the University Community.
- Design administrative procedures that will promote excellent customer service, accuracy, and efficiency.
- Coordinate all elements of “opening and closing.” (Marketing, volunteers, communication, etc).
- Act as department’s primary custodian of records, including electronic and hard copy.
- Oversee the Housing Exceptions Committee and Contract Appeals Committee and all communication to students related to these two committees.
- Ensure that department is maximizing all features of its housing management software.
- Oversee summer housing and early arrivals.
Essential Function Indicator
Yes
% of Time
20
Responsibility / Duty
Supervision/Training
- Select, train, supervise, and evaluate performance for the Office Manager.
- Provide training to Housing and Residential Life staff on the housing management system.
- Provide training to Housing and Residential Life staff on business processes and customer service.
- Work to create an environment of mutual support and encouragement of teamwork.
Essential Function Indicator
Yes
% of Time
20
Responsibility / Duty
Marketing
- Manage Housing and Residential Life website.
- Facilitate texting campaigns for prospective students.
- Facilitate distribution of all marketing in collaboration with Admissions and MarCom which includes print, videos, web, and social media.
- Assist in developing and implement annual marketing and communications plan in collaboration with Admissions and MarCom.
- Organize HRL’s participation in relevant admission recruiting events.
- Evaluate the effectiveness of our marketing and opportunities for enhancement.
Essential Function Indicator
Yes
% of Time
15
Responsibility / Duty
Budget, Planning, Assessment
- Develop and assess student satisfaction with our business processes.
- Assist in planning for occupancy configurations for each academic year.
- Develop and update reports through housing management system related to occupancy, demographic, academic successes, etc.
- Manage and monitor operations budget.
- Manage budgets and follow department and university purchasing guidelines.
Essential Function Indicator
Yes
% of Time
10
Responsibility / Duty
Leadership
- Be a positive role model and establish positive relationships with the University.
- Represent the department at university meetings and functions.
- Serve on Departmental or University Committees as assigned.
- Serve as liaison to AUAP, ELI, and Athletics on behalf of Housing and Residential Life.
- Other duties as assigned.
Essential Function Indicator
Yes
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