The Associate Education Consultant is responsible for assisting a Principal Educational Consultants and above in the development of eLearning and instructor-led courses on Model N’s products and technologies. This person works closely with all members of the Education Services department, and reports to the Director of Education Services.
The incumbent needs strong instructional design and written communication skills to develop training content geared toward adult learners, including robust scenarios, hands-on exercises and assessments of skills and knowledge being taught. After 6-12 months which includes mentoring and supervision by a senior instructor, this person will be expected to begin taking on live customer training responsibilities.
The incumbent will: work closely with Model N’s services, product team and other subject matter experts on content development; identify appropriate training media and methodologies based on audience learning styles and course content; design creative approaches to meet the objectives and goals of the training; create a variety of performance support and quick reference guides to supplement training material; update training materials when Model N releases updated versions of our software; assist with Learning Library tasks; and other support duties as they arise.
Required Skills & Experience
- Strong customer satisfaction commitment – this is a critical requirement for this position.
- Ability to rapidly learn new software, business processes and complex tasks
- 1+ years experience creating videos on YouTube, or media on other social platforms (such as infographics, animated gifs, memes, short videos).· Demonstrated ability to effectively communicate complex subject matter to diverse audiences.
- Ability to create an effective job aid or step-by-step instructions for an end user to perform a task.
- Excellent written and verbal communications skills. Interest in, and aptitude for, performing live facilitation and teaching.
- Ability to work with diverse groups within Model N to achieve departmental goals and to support the company’s objectives, including working with technical resources in other departments.
- Demonstrate the ability to think beyond the obvious, ask insightful questions and “go the extra mile” when collaborating with other global team members.
- Willingness to work flexible hours, multiple projects, and still maintain high quality and quantity of deliverables.
- Experience creating effective training or instructional content – such as via presentations, elearning development tools (e.g., Adobe Captivate, Camtasia, and Articulate 360 Rise & Storyline), coding, illustrations, video creation, and/or graphic design
- Before applying to this position, please obtain a free trial license to Articulate360, and create a compelling resume using Rise360.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role. Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan.
Additionally, Model N offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, ESPP, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more.
The base salary for this position will be $59,120 - $88,680. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
At Model N, we believe our collective success stems from the uniqueness of every individual's diverse backgrounds, experiences, and expertise; we call this the N Factor. So don’t allow uncertainty to keep you from applying to join our team. If you don’t meet the exact criteria but can demonstrate your skillset is the best for the job, we’d love to talk with you. We’re curious to know, what’s your N Factor?
About Model N
Model N enables life sciences and high tech companies to drive growth and market share, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose-built for these industries, Model N delivers comprehensive visibility, insight and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world’s leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom and Microchip Technology. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/
We’re constantly growing and may have something for you later on if this is not the right opportunity for you. Check out our career site to learn more about Model N or view other jobs: https://www.modeln.com/company/careers/
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