Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience.

Position Summary/Objective

Working as an Assistant Director, you are responsible for assisting the Director of Environmental Services in directing and overseeing the operational needs of the Housekeeping Department. You will coordinate the tasks of the Operations Managers. You will serve as a liaison between administration and hospital departments and provide the highest possible level of service.

Key Responsibilities:

• Assists in establishing and reviewing standards and work procedures for all Housekeeping staff in accordance with established policies and practices of the facility

• Plans work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas

• Interviews select, hires, evaluates, and recommends termination of facility housekeeping personnel in accordance with facility standards.

• Assisting the Director you will orient, train, develops and supervise all Housekeeping staff

• Performs regular inspections and evaluations of the facility; ability to recommend action items; assists with relocations within the facility

• Conducts regular staff meetings and communicates with members of other departments to coordinate housekeeping activities

• Schedules major project work, assuring that adequate staff and supplies are available

• Conducts regular inventory of housekeeping supplies

• Assists Department Director with budgets

Preferred Qualifications:

• Bachelor’s degree or equivalent work history required

• Working knowledge of all housekeeping procedures preferred

• Demonstrated progressive growth in the field of healthcare housekeeping facility maintenance

• Strong work ethic, intense drive, and initiative for quality and customer service

• Excellent written and oral communication, listening and empathy, and problem-solving (one-on-one and group) skills

• Ability to utilize a participative approach to managing staff, to function appropriately under stress, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements

• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required

Education/Experience/Training

• High School graduate or equivalent.
• Minimum of 3 years Environmental Services experience.
• 3 or more years of supervisory / management experience in a healthcare or hospitality setting, or relative role leading an hourly workforce.
• Possesses excellent communication; verbal, listening and written skills.
• Able to work independently having exceptional time-management and organizational skills.
• Must have proactive-positive attitude with ability to understand, adapt to and affect change.
• Excellent customer focused interpersonal skills with the ability to develop and maintain trusting relationships.
• Demonstrate ability to function effectively in a fluid, dynamic, and rapidly changing environment.
• Numerical ability necessary to make various computations in keeping work records, and in recipe preparation.
• Motor coordination and manual dexterity are required.
• Willingness to perform routine, repetitive tasks with frequent interruptions.
• Ability to read, understand, and follow directions, and work assignments. Able and willing to work flexible hours, such as during an emergency. Must be patient and tolerant toward staff, patients/residents, and family members.

License and Certification

• N/A

Essential Functions and Duties

• Understands all Standard Operating Procedures for Housekeeping and Laundry operations.
• Works in conjunction with the facility’s and Forefront Healthcare’s Infection Prevention program.
• Train, monitor, evaluate, and act on performance in all housekeeping and laundry areas.
• Assists in managing developmental projects independently, as required.
• Maintains friendly, efficient, positive relationships with clinical departments, clients, department leadership and co-workers.
• Completes performance appraisals and recommends salary actions per established policy.
• Trains department employees in the performance of duties and assigns and coordinates work of employees to promote an efficient operation. Ensures the implementation of all required employee training.
• Effectively coordinates and administers department personnel policies and procedures in conjunction with selection, orientation, training, assignment and staffing, evaluation, competency evaluation, discipline and discharging employees in compliance with applicable employment regulations.

General Responsibility as Required for Position

• Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
• Attends department meetings as required.
• Demonstrates accountability to accept responsibility for personal/professional growth and any required certification/licenses, if applicable.
• Completes mandatory training and competencies annually.

AAP/EEO Statement

Forefront will not discriminate based on race, color, sex, height, weight, disability, national origin, religion, marital status, pregnancy, military service, genetics, sexual orientation, gender identity, age, or any other protected class in its hiring practices, conditions for transfer or promotion, policies, discipline, discharge, terms, conditions or benefits of employment.

Other Duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job duties, tasks, responsibilities, and activities may change from time to time.

AAP/EEO Statement:

Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.