Summary

Acreage Holdings is one of the largest vertically integrated, multi-state operators of cannabis licenses and assets in the U.S. We deeply believe in the transformational power that cannabis has to heal and change the world. Our mission is to champion and provide access to cannabis’ beneficial properties by creating the best quality products and experiences.

The Assistant Dispensary Manager will work with the Dispensary manager to plan and execute day-to-day operations with focuses on dispensing and administrative activities. In addition the manager will oversee the development of personnel, customer relations, inventory and serving as a key leader of the business. You will communicate effectively with all levels of the organization to maintain a positive working environment while adhering to protocols, policies, and procedures in accordance with company and state regulatory standards.

Essential Functions and Responsibilities

• Responsible for managing efficient operations within a fast-paced environment through effective team scheduling, delegation, and coaching
• Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations
• Responsible for delegating tasks to leads, technicians, administrators, and retail associates that supports current and future business needs
• Responds to all staff questions, concerns, or suggestions and recognizes the importance of follow-up and execution
• Partners with Dispensary Manager &/or Human Resources as needed to resolve any conflict immediately
• Coordinates with the leadership team to ensure accurate information is communicated to dispensary staff members
• Manage and implement training for: POS, eCommerce, seed-to-sale tracking, customer loyalty and any other future platforms as designated by leadership
• Partners with marketing and outreach departments to ensure initiatives are executed timely, accurately and that desired outcomes are achieved
• Ensures exceptional customer and patient care from entry to exit
• Responds to all patient/customer complaints, requests, concerns, suggestions
• Maintain inventory control system and performs cycle counts if necessary with the inventory department
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries
• Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company
• Accurate daily, weekly, and monthly recaps and reporting from sales data and patient counts
• Provide regular inventory, sales, and profitability reports to the Management Team
• Ensure cash accountability and reconciliation is executed compliantly and accurately; investigates and escalates where necessary
• Ensures all departments are meeting prescribed Acreage and State of Connecticut’s standards of operation
• Act as a subject matter expert in all departments of the operation
• Other duties as assigned

Qualifications

Education and Experience

• Minimum of 2 – 3 years of experience managing direct reports
• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month
• Experience in a fast-paced customer service role preferred
• Medical Marijuana knowledge a plus

Computers and Technology

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems