Assistant Community Manager, Greenpoint

JOB POSTING

Roles and Responsibilities

Reporting directly to the Community Manager and working closely with a skilled team of Mack associates, the Assistant Community Manager fully supports the Community Manager in all functions and is actively training for promotion into Community Manager role. This role is significantly involved with daily on-site accounting functions, resident interactions, as well as leasing. Responsible for complying with the Company’s and the Community’s operating and safety policies and procedures and adhering to Federal, State and Local laws pertaining to the operation of the Community. This position is also responsible for complying with all State, Federal and/or Local Fair Housing laws.

Mack Property Management (MPM) seeks confident, resourceful, and self-initiating team players with the ability to thrive in a fast-paced, multi-pronged work environment where each individual contributor is expected to drive projects forward while also working collaboratively to achieve shared goals. Associates are expected to make important decisions about operational approaches while leveraging the strengths of the team to deliver high-quality, high-impact work that will lead to the success of our reputation.

Candidate Specific duties and responsibilities include:

• Assist the Community Manager with the coordination of day-to-day activities of the community in accordance with company policy and procedures
• Responsibility for weekly/monthly reports to include receiving and posting of rents
• Participate in marketing and leasing functions related to all affordable housing programs and applications, including lease-ups, re-marketing assessments and interviewing applicants (if applicable).
• Maintain active regulatory compliance and management coordination with site staff including preparation for audits, inspections, and other reviews, both external and internal.
• Responsible for ensuring efficient resident relations, including processing of additional occupants, transfer processing, renewals, problem solving, deescalating upset residents, etc.
• Responsibility for weekly/monthly reports to include preparing daily bank deposits, collecting, recording, and depositing rental payments, application fees and security deposits
• Assist in maintaining office clerical, filing and record keeping systems
• Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos)
• Perform move-in inspections with new residents; maintain legal records/files
• Update required reports concerning move-out notices. Processing deposit accounting at time of move-out.
• Obtain lease information, generate lease packets and complete lease applications; conduct required credit and reference checks
• Accept service requests from residents and route to maintenance personnel for prompt handling
• Assist with resident problems and complaints concerning rent payments, service requests, etc.; assist with preparation of newsletters, promotion flyers and planning of community activities.
• Manage a renewal retention program that includes preparation of lease renewal offers and lease documents.
• Responsible for conversion of telephone and walk-in guests to leases, show apartments, follow-up with guests and phone traffic, conduct periodic market surveys
• Ability to work weekend hours and holiday hours
• Uses company timekeeping software to document time and attendance, approving timecard for each pay cycle.
• Performs other duties as assigned.
• Consistently demonstrates commitment to our mission and core values (Integrity, Excellence, Care & Respect and Vitality).
• Adherence to all Mack Property Management employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.

Essential Skills/Attributes of the Ideal Candidate

• Experience with property management applications including RealPage, MRI, or Yardi preferred
• Certified Apartment Manager, Accredited Apartment Manager, ARM is preferred
• Exceptional oral and written communication skills with internal and external partners and with residents
• Demonstrates professional leadership skills through effective work habits, attitude, inter-personal skills, initiative, and follow through.
• Manage projects independently or through a team.
• Ability to motivate, inspire, and lead a on-site team.
• Demonstrates ability to work effectively under pressure with multiple and changing priorities and deadlines as evidenced by use of tact, maturity, interpersonal effectiveness, good judgement, and discretion.
• Customer service orientation.
• Strong attention to detail.
• Demonstrates organization and time management skills.
• Ability to influence others.
• Strong negotiation skills.
• Strong marketing strategies to include knowledge of internet and social media.
• Demonstrated experience in leadership and building teams.
• Ability to work weekend as necessary.
• Valid driver’s license required.

Required/Preferred Education and Experience

• High school diploma required. College degree in a related field preferred. Equivalent combination of education and experience will be considered.
• Position requires at least two years of on-site apartment management experience
• One year experience as Assistant Community Manager
• Certified Apartment Manager, CAM, Accredited Apartment Manager, ARM is preferred.

Work Environment/Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be physically able to sit, climb, balance, bend, stoop, kneel, crouch or crawl occasionally.
• Must be physically able to inspect community including walking property
• Must be able to lift up to 25 pounds occasionally.
• Must be able to push/pull up to 25 pounds occasionally.
• Use hands/fingers to handle or feel and reach with hands and arms.
• Frequently required to talk and hear.
• Vision abilities required including depth, perceptions, and ability to adjust focus throughout the day.
• Noise level is usually low.

Compensation, Benefits and Requirements

Salary for this position is highly competitive and commensurate with experience. The compensation structure includes an hourly base, overtime available, paid bi-weekly. In addition to your base salary, you will be eligible to participate in MPM’s Renewal Bonus program for non-exempt employees, conditioned on your continued employment in good standing as of the applicable bonus payment date. The position located in New York requiring 40 hours per work week. MPM offers a well-rounded benefits package, including health, disability, life, and 401k retirement. A generous time off program aligns with our core value of Vitality where we believe in fostering a culture of well-being.

About MACK Property Management

MACK is more than a property management company. We strive to do things differently by delivering a personal and distinctive experience to our customers. We believe in bringing the quality of life and living to our residents, employees, and partners. We believe in doing the right thing, making a difference and leaving a legacy we are proud of. We hold a high standard of excellence for ourselves, colleagues, and partners. We genuinely care for and respect ourselves and others. We support thoughts, actions and behaviors that add to our personal and professional vitality and well-being.

Mack Property Management is an equal opportunity employer and commits to employing applicants from diverse backgrounds of all kinds.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Brooklyn, NY 11222: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have 250+ units Multi-Family Luxury Experience?

Experience:

• Luxury - Market/Affordable 80/20: 2 years (Required)

Work Location: One location

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