Summary

The Applications System Analyst II designs configures, supports, and maintains all electronic medical records (EMR’s) used by the clinics. Provides ongoing analysis and problem-solving to ensure effective workflow, utilization, and process design of the software and provides training and on-call support.

Essential Duties and Responsibilities

• Manages EMR capabilities, analyzes data, and creates efficient and logical solutions for optimal utilization and throughput of clinic workflow.
• Possesses and applies knowledge of the electronic medical record for optimal utilization.
• Assesses and prioritizes the needs of the customers.
• Performs routine maintenance on the systems’ EMR tables.
• Proactively researches, identifies, and communicates any system changes in the EMR systems.
• Assists with the implementation of new system projects such as new clinic system start-up, new interfaces and EMR conversions.
• Works with the Health System in the configuration of the EMR systems.
• Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion.
• Able to professionally present and train end users with knowledge to maximize their use of developed systems.
• Develop training manuals and Tip Sheets as needed.
• Provides application software and system access support to all entities.
• Identifies ways of improving systems and workflows.
• Consults with management regarding issues and problems.
• Works well with others by recognizing the value of diversity. Promotes and maintains harmonious and effective relationships, remain open to new viewpoints, and effective communication with other departments.
• Strives to promote the quality and efficiency of his/her own performance by maintaining current with the latest trends in the field.
• Available after business hours for urgent system-related issues.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Responds well to questions; participates in meetings.
• Written Communication - Presents information and numerical data professionally.
• Teamwork - Balances team and individual responsibilities.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions.
• Cost Consciousness - Conserves organizational resources.
• Diversity - Promotes a harassment-free environment.
• Ethics - Keeps commitments; works with ethical integrity; upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.
• Professionalism - Reacts well under pressure; accepts responsibility for own actions; follows through on commitments.
• Quality - Monitors own work to ensure quality.
• Adaptability - Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Dependability - Keeps commitments; commits to completion of work when necessary to reach goals.
  

Education and/or Experience Bachelor’s degree or equivalent years of experience required. (Equivalent years of experience are determined as one year of experience for every year of college requested).

5 years of IT and or EMR (EPIC/Experity) System Application experience or 7 years of experience in a healthcare clinical or business operations setting. EPIC certified or credentialed as a Super User required.

Language Skills Ability to read, analyze, and interpret general business information, professional journals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have advanced knowledge of Microsoft Office products- Word, PowerPoint. Advanced knowledge in Excel.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms and talk or hear. The employee may be required to occasionally lift, push, or pull up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards. The employee may also handle emergency and/or crisis situations.

The above job description is intended to describe the general nature and level of work being performed in the described position. This document is not intended to be an exhaustive list of all position duties and skills required of the individual classified in this position.