WHO WE ARE

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model.

• Collect information regarding potential system enhancement needs.

• Troubleshoot and repair customer-reported application problems.

• Work with vendors in implementing, upgrading, supporting and troubleshooting applications.

• Follow organizational practices for incident, change and requests management.

• Act as a Franciscan Alliance applications expert to assist with the creation of training programs.

• Research, analyze, and present information regarding potential system enhancement needs.

• Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.

• Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.

• Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications.

QUALIFICATIONS

• Associate's Degree Preferred and
• Bachelor's Degree Preferred and
• High School Diploma/GED Required
• 2 years Relevant Work Experience Required
• EPIC Certified (if required by role) - EPIC within 90 Days Required

COVID-19 VACCINATION

To further Franciscan Alliance's commitment to provide and maintain a safe and healthy workplace and prevent the spread of COVID-19 among our coworkers and their families; our patients, visitors, and vendors, and the community at large all Franciscan workforce members must be vaccinated, unless granted an exemption. We are committed to making the communities we serve healthier.

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.