GENERALIZED WORK ACTIVITIES

• Performing Administrative Activities – Performing high-level administrative support by assisting with research, statistical reports, handling information requests, and performing clerical functions for example preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• Interacting with Computers – Using computers and computer systems (including hardware and software) to set up functions, enter data and process information.
• Retrieval of Information – Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person.
• Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others and maintaining them over time.

KNOWLEDGE

• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment and meeting quality standards of services.
• Computer and Electronics – Knowledge of electronic equipment, and computer hardware and software, including applications.

SKILLS/QUALIFICATIONS

• Basic to the Position – Efficient in all Microsoft Office Applications, Excellent keyboarding skills and internet navigation, positive and professional manner, personable and well-groomed appearance, punctual and dependable
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents
• Time Management – Ability to multi-task and make effective use of time
• Speaking – Talking to others to convey information effectively
• Writing – Communicating effectively in writing as appropriate for the needs of the audience

ABILITIES

• Oral and Written Comprehension – The ability to listen to and understand information and ideas presented through speaking; as well as the ability to understand the information and ideas that have been presented in written form.
• Oral and Written Expression – The ability to communicate information and ideas in speech so that others understand; as well as the ability to communicate the information and ideas in writing so that others understand.
• Speech Clarity – The ability to speak clearly so others can understand you.

EDUCATION AND TRAINING

• High School Diploma or Equivalent
• Some college preferred or relevant work experience applicable to position