Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

Job Description:

This will be a position with Cancer Care and Infusion IV team for Registration and Call Center. Travel is required to Cancer Care clinics in Appleton, Neenah, Oshkosh, and Berlin as needed.

KEY ACCOUNTABILITIES:

1. Provides customer service by responding to frequent and potentially complex questions from internal and external customers in a timely, positive, and professional manner.

2. Assists in supporting daily department work flow through effective coordination, communication, and prioritization of department activities.

3. Conducts data entry and report generation per department procedures and protocols, identifies trends, and escalates issues.

4. Performs administrative duties as assigned, such as filing, ordering office supplies, and sorting and distributing mail.

QUALIFICATIONS: • High school diploma or GED

PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance • Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT: • Normally works in climate controlled work environment • Frequent sitting with movement throughout work space • Occasional high noise level in work environment • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents • Occasional contact with aggressive and or combative patients • Use of computers throughout the work day • Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

The AA position is a shared position with a role in Registration and in the Call Center. There would be travel as well to Oshkosh, Neenah, and Berlin as needed. Travel time and miles are paid.

Schedule is Monday-Friday between 7:00am and 5:00pm.

Ability to work from home once fully trained and assigned to the phones.

Med Term a plus and Epic experience preferred

Scheduled Weekly Hours:

Scheduled FTE:

Location:

Overtime Exempt: