The Information Technology Administrative Assistant is responsible for providing support to the Director, Information Technology, and IT department in managing day-to-day IT systems and networks. This position requires a technically savvy individual who is extremely well organized and adept at communicating both verbally and in writing with stakeholders across the organization.

Responsibilities:

• Serve as project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining filing systems, and developing administrative process improvements
• Manage hardware ordering process and coordinate inventory of IT assets
• Coordinate contracts with vendors and suppliers, including managing invoicing, and payment processes
• Manage vendor invoices and work closely with the finance department to ensure they are paid accurately and on time.
• Provide project coordination assistance with special projects and any other duties as assigned by Director, IT
• Escalate issues to management
• Serve as an administrator for all tasks within the department including recording minutes, arranging schedules of events, proof-read documents, etc.
• Regular attendance and punctuality
• Manage procurement of inventory including documenting all equipment assigned to staff members
• Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
• Manage time efficiently and effectively; set priorities appropriately and schedule calls
• Ability to maintain professional demeanor under stress and operate within customer support standard and operating procedures

Qualifications

• 3-5 years’ experience in a similar role
• Experience reporting directly to executive level staff
• Familiarity with IT terms
• Demonstrated ability to function effectively and with great attention to detail while managing multiple tasks
• Demonstrated ability to work well both independently and as a member of a team
• Excellent oral and written communication skills
• Ability to handle sensitive information with a strict level of confidentiality
• Ability to adhere to defined processes and procedures and suggest improvements
• Knowledge and proficiency with Microsoft Office 365

Job Type: Full-time

Pay: $18.00 - $21.36 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Reading, PA 19610: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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