Summary of Duties

This position provides administrative support to Director and staff to ensure efficient daily operations of Parks and Recreation through customer service in person, over the phone, and online. Will work with programming software, currently Sportsman. Assist with special events throughout the year.

Will primarily work Monday - Friday 9am-2pm, along with some evenings/weekends to assist with special events and building rentals. Works closely with staff on facility rental needs.

Essential Duties and Responsibilities

• Open and close facility (must be comfortable working alone).
• Register customers for activities and rental reservations.
• Balance cash drawer and generate daily deposit reports.
• Process rental refunds, purchase orders, and credit card statements.
• Respond to inquiries about programs, shelter, sporting events, and facility rentals.
• Update Sportsman with new program information.
• Maintain calendars of facilities.
• Maintain office inventory and supply needs.
• Assist with facility rental setups as needed.
• Assist with special events and programming prep, setup, operations, and tear down as needed.
• Assist in budgeting process and reporting.
• Maintains and ensures departmental compliance with all policies and procedures; ensures adherence to established safety procedures.
• Provide superior customer service to all participants of NKC Parks and Recreation.
• Provides support to all staff and other duties as assigned.

Supervisory Responsibilities

• None.

Budgetary Responsibilities

• None.

Minimum Qualifications

• Minimum three to five years’ experience with administrative and/or receptionist. Some experience with parks and recreation is preferred but not required.
• Must be at least 18 years old and possess a High School diploma or GED.

Knowledge, Skills, Abilities and Competencies

• Skills in problem solving, leadership, interacting with people, and oral and written communication. Skill in prioritizing, monitoring, and reviewing work.
• Comprehensive knowledge and experience with Microsoft Office, Outlook, and Adobe.
• Ability to provide appropriate customer service and interact effectively with individuals who may be confused, upset, or irate.
• Skill in operation of modern office equipment such as personal computer, copier, and telephones.
• Appropriately and effectively represent the City at a variety of community events and activities in support of positive public relations initiatives.
• Ability to use sound judgment to detect unusual, harmful, or emergency situations and act accordingly.

Work Environment, Physical Demands, and Other Requirements

• Work is performed primarily in an office environment, but special events are typically outdoors.
• May be required to run, climb, balance, reach with hands and arms, sit, stand, stoop, kneel, crouch, talk or hear, smell, and use hands to finger, handle, or feel.
• May be required to lift and carry up to 50 pounds.

The City of North Kansas City, MO is an Equal Opportunity Employer (EEO) and does not discriminate on the basis of age, sex, marital status, race, color, creed, mental or physical disability, religion, national origin, familial status, sexual orientation, gender identity, source of income, or any other status protected by local, state, or federal law, in the admission or access to, or employment in, its programs or activities. All interested parties are encouraged to apply!