What Account Management contributes to Cardinal Health

Location: Remote

Accountabilities
Customer Relationship and Contract Management

• Service existing small IDN account base with focus on retention
• Serve as primary point of contact for customer; ownership of customer relationship management and operations functions, bridging the gap between sales and support functions as necessary
• Build customer support processes for small accounts, with focus on scale
• Own communication between the customer and Cardinal Health ranging from service issues to leading cadence calls
• Lead Business Review preparation and delivery (either via virtual presentation or via email dependent on customer need and size).
• Responsible for execution to customer agreement, including validation of MMP and rebate calculations (if applicable), communicating results.

Issue Resolution/Project Management

• Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and for facilitating, developing, designing and implementing processes that improve overall customer experience.
• Act as customer advocate and liaison back into Cardinal Health organization (sales, customer service, implementation, contracts, operations).
• Accountable for accuracy of account demographics and oversees accuracy of new account setup
• Support of team needs and projects as directed by Customer Support Manager
• Analytics and Reporting
• Responsible for execution to customer agreement, including reporting of performance measurements, identification of savings opportunities, reporting the savings achieved and communicating back to customer
• Reporting of performance measurements to track and sustain continuous improvement for initiatives and routine business needs

Skills & Capabilities

• Demonstrate advanced knowledge of Cardinal Health Pharmaceutical Distribution service
• Highly organized go-getter, team player, focused on continuous improvement and development
• Effective communicator and customer relationship builder
• Eye for opportunities to improve efficiency and processes; focused on how to scale while servicing small customers
• Strong project management and account management skills
• Lead and manage both internal team members and external customers in a complex matrix environment
• Knowledge of both PD/SPD distribution, supply chain and pharmacy solutions
• Knowledge of Cardinal Health internal processes

Qualifications

• Bachelors degree or equivalent experience preferred
• 2-4 years experience preferred
• Strong communication skills

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy