About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting professional career opportunities, with competitive pay and benefits. We are building a championship team and are looking for standout leaders willing to put in the hard work it takes to deliver success. To learn more about the company visit www.ironrod.health.

Job description

The Account Manager is a self-motivated, high-energy leader with client facing responsibilities with our customer: physicians and clinics. Account Managers are the link between the company and the client to ensure all of their needs are met and the service they are getting is white glove and world class.

The Account Manager Responsibilities include:

• Communicating with clients to understand their needs and explain product value
• Grow existing client partnerships through identifying cross-growth opportunities to all services
• Measure and track account growth potential with existing clients
• Deliver on quarterly client goals
• Build relationships with clients based on trust and respect
• Collaborating with internal departments to facilitate client fulfillment
• Collecting and analyzing data to learn more about consumer behavior
• Keep accurate records pertaining to assigned accounts
• Maintaining updated knowledge of company products and services
• Resolving complaints and preventing additional issues by improving processes
• Identifying industry trends
• Acting as a client advocate with a focus on improving the patient experience
• Duties as assigned

Education, Work Experience and Requirements

• Bachelor’s degree in sales, communication, or related field, with 2-3 years experience OR
• 3 – 5 years experience as an Account Manager with client facing responsibilities
• Excellent problem-solving skills to resolve customer complaints or needs
• Excellent verbal and written communication skills to communicate product ideas to clients
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Exceptional analytical skills for analyzing client data
• Time management and multitasking skills in order to handle multiple tasks and clients at once
• Advanced motivational and negotiation skills
• Strong organizational skills and attention to detail