Access Center Specialist (Call Center Rep) Job at Nemours
Nemours is seeking customer-service oriented individuals to join its growing Access Center (call center) team as an Access Center Specialist ||. T
his position is Monday-Friday from 8am-4:30pm or 8:30am-5:00pm. This position has the ability to be remote after 6+ months of training . As a member of this team you will serve as a first point of contact for patients entering Nemours Healthcare System. The Access Center Specialists ensures a positive patient and family experience while providing centric scheduling/registration approach for appointments provided throughout the Delaware Valley.
Requirements:
Qualifications:
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Principal Responsibilities:
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- Receive and respond to inbound calls \t
- Obtain and enter accurate demographic and insurance information \t
- Schedule appointments according to guidelines, \t
- Collect patient financial responsibilities as needed \t
- Process phone encounters \t
- Document call details accurately \t
- Collaborate with departments' clinical and administrative teams \t
- Escalate urgent calls appropriately \t
- Timely completion of electronic requests for appointments
Requirements:
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- Excellent communication and problem solving skills \t
- Delivery of quality customer service \t
- Strong computer skills and ability to navigate multiple screens while talking \t
- Consistently display a professional demeanor \t
- Maintain or exceed minimum quantitative and qualitative performance metrics \t
- Complete annual training
Qualifications:
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- High School Diploma required
- Experience: Customer service required, call center preferred
- Insurance and scheduling experience preferred
- EPIC or other EMR knowledge a plus
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