3rd-Collection Specialist 01 Job at VENGROFF WILLIAMS INC
JOB POSTING- 3rd-Collection Specialist 01
“Investing in PEOPLE”
Are YOU looking for a career where YOU can grow and develop into the industry standard?
Are YOU ready to be part of a Team Centric department supporting each other?
Are YOU passionate about customer service?
Then consider joining the VWi Team!
VWi is a leading business-services provider relied upon by our global clients to transform their businesses into leaner, more dynamic, agile, and efficient operations.
Our benefit package offers: Health insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Flexible Savings Account Dependent Care, Dental insurance, Vision insurance, Long Term Disability (LTD), Short Term Disability (STD), Employee assistance program , Basic Life insurance ( 100% employer funded), Basic Employee AD&D (100% employer funded), Employee Teladoc (100% employer funded), Voluntary Employee Life, Voluntary Spousal Life, Voluntary Child Life ,Legal Services, Critical Illness, Accident, Hospital Indemnity, Allstate Employee Universal Life, Allstate Voluntary Universal Life Spouse, 401k, and a generous Employee Referral Program.
We promote a healthy work/life balance by offering generous paid time off including 8 paid holidays, 96 hours (12 days) of PTO annual, and more.
To promote physical, mental, emotional and financial wellness VWi offers: Monthly breakfasts, beautifully decorated Lactation Room, Peaceful Wellness Room, high tech training room, Monthly Lunch and Learns (local community non-profits and organizations offer local resources and programs), variety of outdoor and indoor games (cornhole, puzzles, games, and more), bright and equipped break areas, furnished and gated outdoor patio, community philanthropic opportunities; FREE VWi Leadership Academy for those pursuing a Management Track, Over 1,200 FREE training courses available for career development, Health Fairs, a clean and safe environment, and so much more…
Overview: Responsible for contacting customers and conducting negotiations to collect delinquent balance(s) on inbound and outbound calls.
Essential Job Functions:
- Establishes rapport and promotes effective relationships, upholding client commitment to customer.
- Communicates and explains intermediate account information to the customer with focus on collecting the delinquent customer balance.
- Documents call results, including the disposition of calls, customer payment agreements, payment plans and other results.
- Accurately calculates and communicates fees, one-time charges, and/or recurring monthly fees.
- Analyzes customer account status and history and performs necessary calculations to determine billing discrepancies and identifies appropriate actions, escalation procedures when needed and payment plans.
- Negotiates on every call in an attempt to satisfy delinquent customer balances.
- Multi-tasks between various computer systems and tools, and applied information, knowledge and resolution to a customer’s situation.
- Follows company policies and procedures as well as guidelines for company and clients.
- Acts as a product expert, articulating product features and the benefits of satisfying a payment.
Knowledge, Skills, and Abilities
- Strong organization skills; ability to multi-task.
- Proficient with MS Word, Excel, and PowerPoint.
- Strong conflict resolution abilities
- Excellent communication and phone skills
- Computer proficiency
- Maintain compliance with federal and state regulatory requirements.
- Familiar with quality assurance procedures, Fair Debt Collections Practice Act (FDCPA), HIPPA and company security policies.
Education and Experience
- High School diploma or GED.
- Customer service experience preferred, not required.
- Collections Experience preferred, not required.
- Bilingual – English/Spanish – a plus
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- This position will require travel - up to 0%
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
We are committed to diversity in the workplace.
Must be authorized to work in the U.S.
Equal Opportunity Employer - E-Verify Employer - Drug Free Workplace
Transitioning Teachers, Veterans and Veteran family members are encouraged to apply!
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.