2023 Customer Service Representative Job at Pittsburgh Pirates
The Pirates Why
The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:
- purposefully developing a player and people-centered culture.
- deeply connecting with our fans, partners, and colleagues.
- passionately creating lifetime memories for generations of families and friends; and
- meaningfully impacting our communities and the game of baseball.
At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.
Job Summary
This position is responsible for providing customer service and problem-solving in accordance with Pittsburgh Pirate Policies, Procedures, and Programs.
Responsibilities:
- Provide customer service to all Guests, including; problem-solving, ticket processing, and handling inquiries and requests.
- Record and enter into a database all pertinent customer information including; new names, addresses, and all other information considered important to the servicing of customer accounts.
- Assist in problem-solving and address Guest complaints not resolved by game day Guest Relations, consistent with the Club?s policies and procedures.
- Handle a variety of ticket orders, such as; promotional orders, ticket exchanges, season ticket add-on orders, and various ticket plans and deals.
- Game day duties including answering incoming Guest inquiries.
- All other duties as assigned by the Supervisor, Guest Experience.
- Assist with organizational mailings, as needed.
Job Type: Temporary
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