Hand & Stone Massage and Facial Spa - Puyallup

The BEST Spa in the country is hiring for our Wellness Sales Consultant (Front Desk Associate) position!

Our beautiful, serene Spa is located at 10418 156th St E Suite 101, Puyallup, WA 98374

Come join our team of passionate professionals and work in our dazzling spa environment.

Our Wellness Sales Consultants are our main customer service representatives through both face-to-face and phone interaction with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our Wellness Consultants schedule all of the service appointments. Most importantly, in addition to your strong hourly pay, this position pays great commissions for selling memberships, retail products, and Gift Cards to our clients. We also offer health care, PTO, bonuses, and other benefits for Full-Time employees!

Responsibilities are as follows:

• Earn an Hourly pay PLUS Great Commissions on everything you sell, and Bonuses!!!!
• Communicate sales promotions and service options with clients
• Schedule/Confirm appointments and balance the daily appointment book
• Greet and check-in/out clients before/after their appointment
• Learn about our products and services for effective, clear communication
• Execute the daily operational tasks, day-to-day goals, and priorities assigned by management
• Uphold store cleanliness standards in the entire spa
• Communicate the continually changing schedule and operational needs with coworkers
• Communicate with both massage therapists and estheticians to maximize the appointment book
• Computer data entry
• Prior Spa and experience with Zenoti Spa software is a big plus.

POSITION REQUIREMENTS

• Sales experience with proven results; membership sales are a plus
• Capability to work flexible hours including nights, weekends, and some holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude; remain calm in fast pace environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• Experience with Zenoti Spa software is a highly valued skill
• A strong team player with the ability to work independently under minimal supervision
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution
• Have reliable transportation to/from work
• Full and Part-time positions available

The hand Hand & Stone focus is to create an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know that when you have happy employees; you will have happy clients.
Compensation: Base salary of $15.10 - $16.25 per hour, plus sales commissions and bonuses

At Hand and Stone, Opportunity is knocking!
Over 400 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself

Job Type: Full-time

Pay: $15.74 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Required)

Experience:

• receptionist/ Customer service: 3 years (Required)

Work Location: One location

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