WELCOME CENTER ASSOCIATE Job at Bangor Region YMCA
Bangor Region YMCA Bangor, ME 04401
$12.75 - $14.00 an hour
Fun ~ Energetic ~ Friendly ~ Outgoing. - If you possess these qualities we want to talk to you about joining our customer service team. Our welcome center is the hub and heart of our Y. The right person for this job will be a great multi-tasker, good with computers, customer service oriented and have the ability to work nights and weekend. The position is a full time entry level position.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Stays up to date on all programs offered and accurately promotes all membership programs to current and potential members.
- Conduct interviews and/or cause driven tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or un-resolved issues.
- Applies all YMCA policies dealing with member services.
- May issue lockers and hand out towels.
- May monitor the locker rooms as required.
- Acts as a role model for the values of caring, respect, honesty, and responsibility in dealings with staff, members, and children.
- Performs other duties as assigned.
- Process registrations for all programs not assigned to the Membership & Registration Manager.
QUALIFICATIONS
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales or related experience.
- Good knowledge of computers.
Job Types: Full-time, Part-time
Pay: $12.75 - $14.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
COVID-19 considerations:
Vaccination verification
Work Location: In person
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