Job Title: Care Coordinator

Location: Brooklyn, NY 11238 and 11226

Job Type: Part-time

Schedule: Weekends 10-6

Pay: $19-25 Per Hour

dock. believes that “Seeing the Doctor should be Painless”. We are bringing care to our patients, where they live and when then need it with technologically advanced Primary Care medical practices offering both Urgent and Specialty Care services.

Our innovative team of staff and providers are dedicated to delivering true patient centered care with extended weekday & weekend hours and convenient online access via our patient portal. We are leveraging the latest technology to bring advanced diagnostics to our patients, at the Point-of-Care, seamlessly integrated with our Electronic Health Record (EHR). We combine the strength of our team, technology, and operational support to streamline the patient experience, eliminating the delays, barriers, and frustrations all too common in healthcare.

If you think you may be a good fit with dock., come join our talented and compassionate team!

We currently have multiple Care Captain positions available.

Responsibilities:

• Forms a personal relationship with patients, and periodically check in with patients
• Communicates with patients before and after visits
• Answers patients’ general questions and facilitate communication with providers
• Assists patients with reviewing results, scheduling follow ups, and requesting med refills, etc
• Helps patients with referrals and coordinate internal appointments
• Coaches patients to achieve the health goals they establish with providers
• Helps patients with insurance questions and issues
• Reviews open patient cases and Athena inboxes for the practice, ensuring timely responses
• Escalate any immediate health concerns/issues that may arise to provider
• Conduct morning huddles with staff and provider to communicate any changes/updates
• Securely document, maintain, and update electronic patient records using assigned devices.
• Ensure smooth, efficient clinic services and maximize comfort for the patient
• Maintain privacy and confidentiality of patient records, according to HIPAA and compliance standards
• Identify and engage the community through schools, social services, and faith-based organizations
• Plan and coordinate outreach activities in designated areas that are intended to identify, and capture the attention and interest of the families we serve
• Attend the following events: Health Fairs/Community Events, Community Fairs, Door to Door Engagement, Flyer Distribution, Specific Site Engagement, and Recruitment.
• Maintain outreach logs and complete tracking tools in a timely manner Perform other related duties as directed or required.

Requirements:

• Desire to be part of an innovative team leveraging advanced technology to simplify healthcare.
• Passion for improving the patient experience
• High school diploma or equivalent
• A bachelor’s degree in a healthcare-related field is preferred but not required
• Knowledge of the inner workings of the healthcare system
• Compassionate attitude, professional demeanor
• Willingness and ability to support a diverse population of patients

Key Skills and Competencies:

• Ability to work effectively as a team member with physicians and other staff.
• Ability to react calmly and effectively in emergency situations.
• Ability to work independently and solve routine problems
• Ability to appropriately interact with patients, families, staff, and others.
• Ability to flexibly respond to changing demands.
• Ability to plan, organize, prioritize, and direct the work of others.
• Ability to communicate clearly.

Benefits*

• Performance based incentive, recognition, and rewards programs
• Flexible schedule options
• Paid Time Off
• Annual vacation spending allowance
• Medical, Dental and Vision insurance
• Paid life Insurance (1x Salary)
• Short/Long Term Disability, HSA
• Employee Assistance Program (EAP)

*Full Time Benefit Eligible Employees Only

COVID 19

Proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space, or engage with other team members, except where a medical or religious accommodation applies.

Equipment Operated

Standard office equipment including computers, fax machines, copiers, printers, mobile devices, telephones, etc.

Work Environment

Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Mental/Physical Requirements

Must possess the physical and mental abilities to perform the tasks normally associated with a receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching, and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.”

Equal Opportunity Employer

dock. is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, citizenship status, veteran status, or any other status protected under federal, state, or local law.”

Safety Disclaimer

dock. cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking, or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at our Companies locations during regular business hours only.

Job Type: Part-time

Pay: $19.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 10 hour shift
• 8 hour shift

Application Question(s):

• What languages do you speak/read?

Experience:

• Healthcare: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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